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Community Assistant (rotation across centers)

Cloudworks·Barcelona, Spain

What they offer

  • Permanent contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    Cloudworks doesn't mention sponsorship in the ad.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Barcelona

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

Added 5 days ago
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What you'll do

The role we are looking for 🔎

We are looking for a Front Desk & Administration Assistant to join the Customer Service and Space Management team. Your main mission will be to serve our clients and keep our spaces in optimal condition for our coworkers. It is a rotating position providing support across different Cloudworks centers. Your tasks will be the following:

Operational

  • Onboarding and day-to-day follow-up of the space's members.

  • Daily resolution of incidents.

  • Coordination and execution of member requests with the managers of each department.

  • Rounds to check the general condition of the center.

  • Client check-ins and check-outs.

  • Customer service via phone, email, and face to face.

  • Conducting tours of the spaces and following up on potential leads.

  • Conceptualizing monthly initiatives for community members, as well as coordinating their preparation and execution.

  • Implementing community management policies.

  • Occasional event coverage for the community.

Administration

  • Client billing.

  • Follow-up on collections and unpaid invoices.

  • Daily resolution of billing incidents.

Marketing

  • Support tasks in design implementations, email updates, and other communications.

What we're looking for

What we want you to have ✨

  • Experience in coworking, hospitality, tourism, or customer service.

  • Administrative experience.

  • University education.

  • Excellent written and verbal communication skills.

  • Experience abroad will be valued.

  • Attentive, proactive, autonomous person with a willingness to work in a team and in a collaborative environment.

  • A problem-solving mindset and judgment that makes it easy to handle unexpected situations creatively without compromising results.

  • Strong organizational skills, efficiency, and attention to detail.

  • Proficiency in Office and Google Suite.

  • Native level of Spanish and Catalan.

  • Advanced level of English, C1, to be able to speak with clients.

  • A disability certificate will be highly valued (but it is not an essential requirement).

What you'll get

What we offer 🎁

  • Language classes during working hours.

  • Training in your field covered up to €500.

  • Sessions with a coach for company and professional development.

  • Discount on private insurance and gym.

  • Access to exclusive discounts with our food, health, wellness, transport and other partners.

  • Multicultural team and a dynamic environment for your professional development.

  • Internal teambuildings and access to community events.

  • Paid volunteer days.

  • Flexitime for medical appointments.

  • Permanent full-time contract.

  • Reduced working hours on December 24 and 31.

  • Working hours from Monday to Thursday, 8:45 AM to 6:00 PM with a 45-minute break, and Fridays from 8:45 AM to 2:45 PM.

Start date: March 2026

About the company & team

Who we are 💛

At Cloudworks, we offer flexible workspaces and coworking in Barcelona and Madrid to foster creativity, productivity and a sense of community. Our team and daily work are based on five core values:

  • Closeness: We maintain a close approach that facilitates communication and transparency.

  • Collaboration between the team itself and the different departments, supporting local and global projects to add initiatives.

  • Evolution and innovation, to continuously improve and offer the best service.

  • Responsibility, being consistent with our goals and fulfilling our sustainability commitments.

  • Service: helping and adding value is part of our essence, regardless of our roles.

We are a B Corp 🌱

As a B Corp certified company, we reaffirm our commitment to sustainability and social responsibility. We drive initiatives and create spaces that generate a positive impact, promoting the well-being of our community and the environment.

What we believe in 💭

We foster a work environment where diversity, equity and inclusion are fundamental. We value the uniqueness of each person and promote a sense of belonging and unity, reflecting the richness of our community and the globalized environment in which we operate.

We focus on quality, professional excellence and talent, ensuring a space where diversity in all its forms is respected and valued: gender, age, culture, nationality and different abilities. We believe that sustainable growth is achieved by enhancing our team's skills and promoting their well-being.

To do so:

  • We foster open and transparent communication between departments and the different roles in the company.

  • We evaluate goals and performance individually through a 360º review.

  • We invest in training and professional growth.

  • We encourage collaboration and teamwork.

  • We promote and encourage individual leadership to add value to the organization and allow each person to stand out in their role.

This job was automatically translated to English, .

About the company

Cloudworks

Cloudworks

Coworking

View company profile
Spanish company
50 employees

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