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After-Sales Manager with B2 English and Advanced Italian - Barcelona

On-site in Barcelona·Added 3 months ago (last checked 15 Oct)

Agency

Michael Page España

1634 open roles

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Overview

Salary: €35,000 - €50,000 a year
About €2,200 - €2,960 a month after tax.
Work mode: On-site, Barcelona
Contract: Permanent contract
English: Required
Other languages: Italian

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Join an established and growing company.
Stable position with a high level of autonomy.
Initial training on internal processes and client portfolio.
Collaborative work environment.
Salary commensurate with experience and responsibilities of the position.

The role

What you'll do

Customer care and follow-up (no technical profile required with knowledge of repairs, as this person will manage the collection of incidents as well as the coordination and schedule of the technician team).
Management of service requests, incidents (warranty review) and inquiries.
Planning and scheduling of preventive maintenance and periodic cleanings.
Management of maintenance contracts and warranties.
Organization of the daily routes of the technical team to provide the repair/cleaning service.
Coordination of schedules and workload of the technicians.
Monitoring of service execution and administrative closure of interventions.
Continuous communication with clients to confirm appointments, completed work and upcoming visits.
Identification of improvement needs in the after-sales service.
Preparation of reports and monitoring of indicators for the management team.

Summary

We are looking for an after-sales manager with English and Italian to communicate with clients. You will organize and coordinate all activities of the Technical Assistance Service (its appointment schedule for repairs and cleaning of purchased and in-warranty materials).

Do you have experience in Customer Service After-Sales: managing warranties, appointments?
Do you speak B2 English and Advanced Italian (both essential)?

Who are we looking for (M/F/D)?

Previous experience in coordination of services/after-sales/customer service/client care.
Organizational and planning skills.
Client orientation and internal and external communication skills.
Ability to manage multiple tasks simultaneously.
Problem-solving and decision-making.
Proficiency in management and office tools (ERP, CRM, Excel, Outlook, etc.).
Experience in maintenance services, technical installations, and facilities companies will be valued.
Profile with command of Advanced Italian and Intermediate English (both essential).

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.