The English-language job board for Spain
85,000+ live jobsOn-site in Barcelona·Full-time·Added 4 days ago (last checked 19 Oct)
236 open roles
About €1,500 a month after tax.
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Job Title:
Fraud Activity Agent (German-speaking) - On-site BM01Job Description
Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Fraud Activity Agent in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
As a Fraud Activity Agent on our team, you will:
- Fraud Investigation & Verification
- Initiate investigations on suspicious fraud cases using internal tools and defined macros. - Collect and meticulously verify all necessary documentation from customers to confirm or infirm fraud.
- Manage cases within defined pending periods, ensuring timely follow-up and resolution.
- De-escalate tickets to Level 1 if client documentation is not received after 14 days, following established procedures.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
- Are proficient or bilingual in German and advanced in English
- Strong interpersonal skills including active listening, empathy, and adaptability
- Advanced customer service and conflict resolution abilities
- Skilled in troubleshooting and resolving complex, non-standard issues
- Provides clear root-cause analysis and insights
- Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)
- Technically proficient in OS-level topics (iOS, Android, Windows)
- Proactively identifies and leads improvement initiatives
- Supports efficiency and optimization of service-level agreements (SLAs)
- Has access to and effectively uses extended tools
- Possesses deep knowledge of internal processes and workflows
Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
- Full time 39 hours/week, permanent contract
- Rotative shifts between Monday - Saturday, 09:00 - 18:00
- Salary 22.000 euros gross/year + up to 2.400 euros gross/year in bonus
- Great office location in Barcelona
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1772227
Location: ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements: English (Required), German (Required)
Time Type: Full time
Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do
Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.
In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.
Concentrix · Barcelona
Loads Google Maps, which may set its own cookies.
or browse Mid-level·Multilingual Customer Service & BPO·Catalonia·BPO
Account Manager responsible for partner pipeline management and driving revenue in the tech industry. The role offers a competitive salary, bonuses, and medical insurance.
Fashion Support Consultant providing customer assistance to boutiques and shops. The role offers training, career development, and a central Barcelona location.
This role involves driving partner program value and managing reseller communications in the high-tech industry. It offers a competitive salary, bonuses, and professional development opportunities.
You will handle customer contacts via phone, email, and chat to resolve demands. The role offers a permanent contract with training and career development. This position is based on-site in Barcelona.
A Customer Experience Specialist will handle follow-up calls for a premium automotive brand. The role offers a permanent contract, salary, and professional training in Barcelona.
You will provide premium customer support and follow-up calls for a luxury automotive brand. The role offers a permanent contract, annual bonus, and private medical insurance.
As a Dutch-speaking advisor, you will handle customer inquiries via phone, chat, and email for Specsavers. The role offers a permanent contract, training, and a relocation package.
An Account Manager will drive sales targets and manage customer relationships in Valencia. The role offers a competitive salary with bonuses and private medical insurance.
This role involves managing reseller relationships and driving revenue through B2B sales strategies. It offers a competitive salary, private medical insurance, and career development programs.
This role focuses on driving lead conversion and partner engagement within the SMB segment. You will qualify opportunities, conduct proactive outreach, and manage sales pipelines using CRM tools.
As a Supervisor, you will lead a team to achieve business targets and manage sales forecasting. The role offers a competitive salary, bonuses, and hybrid work opportunities in Barcelona.
This role involves conducting follow-up calls for a premium automotive brand to support sales. It offers a competitive salary, private medical insurance, and full training.
Hybrid in San Francisco, California, United States of America
On-site in Las Palmas +1
€27k
