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85,000+ live jobsOn-site in Benalmádena Costa·Full-time·Added 5 days ago (last checked 19 Oct)
236 open roles
About €1,430 a month after tax.
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Job Title:
Dutch-Speaking Customer Service Advisor - Specsavers - MalagaJob Description
Ready for your next career move in sunny Málaga?
Join the Specsavers Customer Service team in our modern office in Benalmádena, Málaga, and become part of an international team where your language skills and customer service experience can make a real difference.
If you're fluent in Dutch, enjoy helping people and are looking for a stable career opportunity in Spain, we'd love to hear from you!
Your role
As a Dutch-Speaking Customer Service Advisor, you'll be the friendly and professional voice of Specsavers, helping customers across different channels.
Your responsibilities will include:
- Handling inbound and outbound customer calls in Dutch.
- Supporting customers via Live Chat and email.
- Helping customers with questions about online orders, payments, products and promotions.
- Handling calls transferred from Specsavers stores and accurately recording customer interactions in the ticketing system.
- Making customer satisfaction your number one priority and looking for ways to improve the customer experience.
- Following established procedures and processes while delivering a high-quality service.
- Working closely with your team and communicating effectively across different channels.
- Working towards and achieving your individual and team performance targets.
- With time and training, you may also have the opportunity to support customers through Social Media.
What we're looking for
You don't need to have everything figured out from day one. We provide fully paid training to help you build the knowledge and confidence you need to succeed.
We're looking for someone who:
- Speaks and writes Dutch fluently.
- Has a good level of English, as training and internal communication are delivered in English.
- Is comfortable using computers, CRM systems and working across multiple systems at the same time.
- Is naturally customer-focused, patient and professional, including when handling challenging situations.
- Is proactive, curious and eager to learn about Specsavers' products, services and processes.
- Enjoys working in a dynamic, international environment where things can change and evolve.
- Is a strong team player who enjoys collaborating with colleagues.
What we offer
We want you to feel supported from day one - both professionally and personally.
You'll receive:
- Permanent Spanish employment contract with all applicable benefits.
- 19,623€ gross annual base salary + up to 1,800€ gross annual bonus.
- A progressive bonus structure, giving you the opportunity to increase your total annual compensation.
- Full-time or part-time options
- Rotating schedule:
Monday-Friday: 08:00-21:00hs
Saturday: 09:00-17:00hs
- Two weekends off every month.
- Fully paid training to set you up for success.
- 1,000€ relocation package to help you make your move to Spain.
- Paid annual leave: 4 weeks + 4 days per calendar year.
- Career development and growth opportunities within an international company.
- A modern, spacious and open-plan office in Benalmádena, Málaga.
- Hybrid working opportunities, based on performance.
- The opportunity to work with a well-known international brand and build your career in a multicultural environment.
Ready to join us? If you love helping people, enjoy working in a team and are ready for your next career opportunity in Spain, we'd love to hear from you!
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1760953
Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12
Language Requirements: Dutch (Required), English
Time Type: Full time2026-10-19
Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do
Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.
In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.
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