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Client Service Manager (Spanish)

On-site in Madrid·Added over a year ago

This job was published a year ago

Still open when we checked on 7 Oct

Overview

Requirements

  • Have the right to work in Spain

    Cross Border Talents doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • Upper secondary (Bachillerato)

    “Education: Mín. Bac 2y +” — per the ad.

Benefits

  • Meal vouchers

    A restaurant card or tickets, per the ad.

Skills

Pay & benefits

What you'll get

Meal allowance: 9 EUR/day worked

Transport allowance: 50 EUR/month (Gross amount)

Annual performance bonus (paid in April each year) up to 170 EUR gross (variable amount)

Quarterly bonus: up to 200 EUR gross per quarter (variable amount)

Annual bonus (paid in December of each year), the rate is 5,000EUR of the annual base salary (variable amount depending on the achievement of objectives)

Insurance: Insurance membership from the 1st day of integration (payable by the employer)

The role

What you'll do

  • Activity Management:
  • Consolidate and validate Key Performance Indicators (KPIs) for site activities.
  • Contribute expertise to various projects and identify key personnel to involve.
  • Develop and implement action plans to improve KPIs.
  • Team Management:
  • Develop team leaders and employees.
  • Assess and approve recruitment needs within your scope, aligning with the company's "caring" values.
  • Define and challenge collective and individual annual objectives for the team.
  • Collaboration:
  • Serve as the liaison to the Regional Manager, providing visibility into team activities.

Requirements

Education: Mín. Bac 2y +

Successful experience in team management, demonstrating leadership and coordination skills.

Quality: interpersonal skills/Stress management: knowing how to manage complex or conflictual situations

Organization and planning: Good management and distribution of tasks

Data analysis: Ability to monitor KPI's, ability to interpret performance indicators Languages: good command of English and Spanish, mastery of other foreign languages is an asset

About Cross Border Talents

Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.

In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.

Employees
50–200
Headquarters
Lisbon, Portugal
In Spain
Barcelona, Madrid, Valencia and 1 more

Good to know if you are moving

  • Cross Border Talents specializes in placing multilingual professionals, making it easier for international candidates to find roles that match their language skills.
  • They have a strong presence in Barcelona, with many roles offering relocation support for candidates moving to Spain.
  • The company works with major global tech companies, providing opportunities to work on well-known products like Google Ads.
  • Many positions are remote-friendly, offering flexibility for international hires.
  • They cover a wide range of languages, including German, Dutch, French, and Nordic languages, which is ideal for non-Spanish speakers.
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