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BPO Team Leader - Spanish

Hybrid in Salamanca·Full-time·Added 4 days ago (last checked 26 Oct)

Cross Border Talents

82 open roles

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Our summary

Hours: Jornada intensiva all year
Work mode: Hybrid, Salamanca
Contract: Permanent, full-time hours
Spanish: Fluent
English: Required

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

Previous experience as a Team Leader, Supervisor, Coordinator, or Team Manager.

Experience in a call centre, contact centre, customer service, or assistance operations.

Knowledge of operational processes and incident management.

Strong communication, organisational, and problem-solving skills.

Ability to motivate, develop, and lead a team.

Customer-service orientation, accountability, and proactivity.

Languages

High level of Spanish and English.

Pay & benefits

What you'll get

Permanent employment contract (contrato indefinido).

Full-time position.

Intensive morning and/or afternoon shifts.

Hybrid working model.

Competitive salary plus a language allowance.

Employee and family discount programme.

International working environment.

The role

Our client is looking for a Team Leader to manage its operations team within a medical assistance service. The ideal candidate has experience leading teams in a call centre, contact centre, customer service environment, or assistance operations.

What you'll do

Supervise daily operations, identify improvements, and resolve incidents.
Support team members with complex medical assistance cases and periods of high demand.
Train, coach, motivate, and evaluate team members.
Organise operational planning and optimise staffing and resources.
Monitor productivity, quality, and operational performance indicators (KPIs).
Collaborate with other departments to improve customer experience and service efficiency.
Help achieve productivity targets and control operational costs.
Prepare reports and analyse performance data to support decisions.

Hiring process

2 steps1 interviewa task to do

Apply online
Application review
Interview
Candidates whose profile matches are invited for an interview.
Additional steps
Not every role
Depending on the position, there may be technical assessments or personality evaluations.

About Cross Border Talents

Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.

In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.

Employees: 50–200
Headquarters: Lisbon, Portugal
In Spain: Barcelona, Madrid, Valencia and 1 more

Good to know if you are moving

Cross Border Talents specializes in placing multilingual professionals, making it easier for international candidates to find roles that match their language skills.
They have a strong presence in Barcelona, with many roles offering relocation support for candidates moving to Spain.
The company works with major global tech companies, providing opportunities to work on well-known products like Google Ads.
Many positions are remote-friendly, offering flexibility for international hires.
They cover a wide range of languages, including German, Dutch, French, and Nordic languages, which is ideal for non-Spanish speakers.

All open roles at Cross Border Talents