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Senior Director, Customer Services

On-site in Madrid·Added 2 days ago (last checked 22 Oct)

Denodo

8 open roles

Our summary

Work mode
On-site, Madrid
English
Required
Experience
Senior level
Education
University degree

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Skills

Requirements

What we're looking for

  • University Degree in information systems or computer science (Bachelor or Masters)
  • Fluent in English, demonstrating excellent verbal and written communication skills to be able to interact with technical and business counterparts. Ability to speak at least one of the following languages (French, German, Italian, Spanish) will be a plus.
  • Demonstrated and progressive experience managing, leading and delivering professional services across multiple functions (consulting, implementation, training, project management) and with partners
  • Proven experience building and leading a team of 25+ people in fast-paced, growing company
  • Defined examples of including services in a subscription-based business model, delivering on-premises and SaaS solutions
  • Demonstrated experience building and scaling a professional services business with accountability for financial targets
  • Experience in different areas of the data management ecosystem (storage, compute, governance, development, etc.)
  • Ability to travel up to 40%

The role

Denodo is a leader in the data space with an award-winning platform for data integration, management, and delivery. To match the depth and breadth of our growing customer base, we are looking for a dynamic, thoughtful, and results-oriented leader to shape the evolution of our consulting and support organization in Europe and the Middle East (EMEA).

This transformational role will have functional responsibilities in Customer Success and coordinate with leadership in Sales, Product Management, and with Partners to increase and advance the adoption of our platform in the European market. There are strategic and tactical aspects to skillfully balance the different priorities and goals, both internally and externally.

In this unique role, you will be a critical contributor to the overall success and future growth of Denodo to manage the regional team, interact with customers and partners, mentor and grow new and existing staff, and deliver on commercial objectives.

What you'll do

  • Develop strategic plans to build and evolve Denodo's transformational service offerings in EMEA
  • Align service offerings with customer segmentation, including value positioning, scope of services, collateral and pricing
  • Lead delivery of consulting and support services to our customers, overseeing resource management, project delivery and operational success metrics
  • Be accountable for services financial goals and metrics, including bookings, revenue, gross margin and utilization
  • Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects
  • Build and scale EMEA service operations (i.e., people, process, systems and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies
  • Advocate for the appropriate use of services, assisting Sales and Customer Success with selling and serving as an executive sponsor to our strategic customers
  • Support the implementation of the partner strategy and ecosystem in collaboration with our Partner Sales and Success/Delivery teams to maintain a global network of certified partners that deliver with consistent quality
  • Build out teams in multiple office locations across EMEA, hiring talent at various levels (from campus / new hires to senior, experienced profiles)

How you'll work

The person can be based in Munich, Madrid or Paris.

About Denodo

Denodo is a data management company that provides a data virtualization platform, enabling organizations to integrate and access data from multiple sources without physical data movement. Founded in 1999 and headquartered in Palo Alto, USA, Denodo serves a global customer base across various industries, with a strong focus on data integration, data governance, and cloud data management. The company is recognized as a leader in the data virtualization space, competing with other data integration vendors.

Industry
Data Virtualization
Founded
1999
Employees
500–1,000
Headquarters
Palo Alto, USA
In Spain
Madrid, A Coruña
Website
denodo.com

Good to know if you are moving

  • Denodo has a significant engineering and product development presence in Spain, with offices in Madrid and A Coruña, offering opportunities for international tech professionals.
  • The company's platform is widely used in data integration and management, providing exposure to cutting-edge data technologies.
  • Denodo has a global customer base, and roles in Spain often involve working with international teams and clients.
  • The company offers a flexible work environment and has been recognized as a great place to work in Spain.
  • For non-Spanish speakers, some roles may require Spanish, but technical and product roles often operate in English.
All open roles at Denodo

Location

Denodo · Madrid

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