DFDS is a leading international shipping and logistics company headquartered in Copenhagen, Denmark. Operating one of Europe's largest integrated ferry and logistics networks, the company provides vital transport solutions for both passengers and freight across the North Sea, Baltic Sea, and the Mediterranean. With a history spanning over 150 years, DFDS employs more than 11,000 people globally and maintains a robust fleet of vessels alongside a vast network of terminals and logistics hubs.

In Spain, DFDS has significantly expanded its footprint, particularly through the acquisition of FRS Iberia/Maroc, making it a key player in the Strait of Gibraltar maritime corridor. The company operates critical ferry routes connecting Algeciras and Tarifa with North Africa, alongside extensive logistics and freight services throughout the Iberian Peninsula. For international professionals, DFDS offers a multicultural work environment within a stable, large-scale European corporation, with opportunities ranging from maritime operations and port management to finance and sales.

Founded in 1866 in Copenhagen through the merger of three Danish steamship companies. It has grown through over a century of acquisitions to become one of the most dominant forces in European maritime logistics.

For international professionals

DFDS is a major employer in the Campo de Gibraltar region, offering diverse roles in maritime operations, logistics, and corporate functions.
The company recently expanded its Mediterranean operations by acquiring FRS Iberia/Maroc, creating new growth and career opportunities in Southern Spain.
As a Danish multinational, the company maintains a professional, international culture where English is frequently used alongside Spanish.
The company provides essential infrastructure services, offering high job stability within the critical transport and logistics sector.

This job was published 6 months ago

Customer Interaction Specialist

DFDS Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Would you like to be part of DFDS as a Customer Interaction Specialist in our Passenger & Customer Service department?

At DFDS, we are looking for motivated and energetic people with a positive attitude, good interpersonal skills, and the ability to resolve incidents in a practical and efficient manner.

If you are interested in joining our team as a Customer Interaction Specialist in our Passenger & Customer Service department in Tarifa (Cádiz), we want to meet you!

Requirements:

Languages: Spanish, French and/or English. Arabic (valued).
Experience in customer service, preferably in tourism, transport, or call center environments.
Communication skills, empathy, and incident management.
Basic knowledge of CRM tools and reservation systems.
Availability to work shifts (including weekends and holidays).
Own vehicle.

Main functions:

Handling calls, emails, and chats.
Providing information on schedules, rates, and travel conditions.
Sale and modification of tickets (passengers and vehicles).
Management of secure payments and issuance of confirmations.
Resolving operational incidents (weather-related changes, cancellations).
Advising on documentation (passports, minors, vehicles, pets).
Collaborating with operations and ports to ensure smooth boarding.

Do you think you fit the profile?

If your personality, skills, experience, and ambition match this position, we would love to meet you.

We hope to hear from you soon!

View original advert (Spanish)

¿Te gustaría formar parte de DFDS como Customer Interaction Specialist en nuestro departamento de Passenger & Customer Service?

En DFDS buscamos personas motivadas y enérgicas, con actitud positiva, buenas habilidades interpersonales y capacidad para resolver incidencias de forma práctica y eficaz.

Si te interesa formar parte de nuestro equipo como Customer Interaction Specialist en nuestro departamento de Passenger & Customer Service en Tarifa (Cádiz), ¡queremos conocerte!

Requisitos:

Idiomas: español, francés y/o inglés. Árabe (valorable).
Experiencia en atención al cliente, preferiblemente en entornos turísticos, transporte o call center.
Habilidades de comunicación, empatía y gestión de incidencias.
Conocimiento básico de herramientas CRM y sistemas de reservas.
Disponibilidad para trabajar a turnos (incluye fines de semana y festivos).
Vehículo propio.

Principales funciones: