Hospitality Internship

Hybrid in Barcelona·Added 2 days ago

Eterniti

14 open roles

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Overview

Job details

€750 a month
Gross, as stated in the ad.
Internship contract
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Be near Barcelona for hybrid days
No relocation package mentioned.

The role

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (25 chalets in Verbier). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.

At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We're looking for a sharp, curious, and proactive intern to join us for a 6-month adventure.

What you'll do

You'll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here's a taste of what you'll get involved in:

FRONT & BACK OFFICE

Managing communication with guests before, during and after their stay, via phone, chat or email.
Managing our mailbox; your goal is Inbox Zero
Liaising with guests so they complete their online check-in prior to arrival
Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff
Upselling and cross-selling
Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
Collecting feedback from guests to keep improving our services
Controlling and managing reservations booked instantly in our Property Management System
Preparing proposals for individuals and groups
Closing and managing direct reservations
Arranging some extra services for our guests, such as airport transfers and at-home massages
Coordinate and organize extra services with our partners and on-the-ground staff
Handling the invoices for such extra services
Organize and coordinate cleaning with our different providers
Communicate and coordinate maintenance issues with our on-the-ground staff

Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.

KEY INFORMATION

We'd love to hear from you if...

You are available for a period of 6 months (Starting date : March 2027)
You are flexible : work days and work hours may vary, we work in hospitality; our shifts start at 9am at the earliest and finish at 8pm at the latest, and you'll be on shift 2 weekends per month at most
You are currently enrolled in or have just finished your studies in hospitality or business administration/management; we are offering a becario, i.e. an agreement between the university, yourself and Emerald Stay
You speak (and write) English and French fluently.
You have at least 6 months of experience in a working environment, preferably in English
You are eligible to work in the EU and willing to relocate to Barcelona

Ready to join?

If you're willing to bring your creativity, passion for service, and high-energy vibe to Emerald Stay, we want to hear from you. Apply today and let's start this exciting journey together!

Pay & benefits

What you'll get

Oh, we've got perks.

Emerald Stay membership:
- All-year-round discount of 10% off on Emerald stays
- Discount of 50% off on Emerald stays during low season, on selected properties
- Discount on services in all our destinations
Paid internship: 750€/month
Quarterly performance bonus linked to personal objectives
You'll get 6 days of paid vacation during your internship
Birthday off
Flexible work environment : we have a flexible home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you'd like
Well-being program: we will contribute up to 300€ annually to your wellbeing expenses from 1st anniversary
Coaching program for Supervisor level and above from 1st anniversary
Team member referral program
Property referral program
Regular optional team events

Hiring process

The application journey has 4 key steps:

Step 1: screening call for selected candidates
Step 2: case study
Step 3: video interview with our Operations Manager
Step 4: reference check

About Eterniti

Eterniti is a luxury hospitality group that designs, builds, and operates high-end residential and resort properties, primarily in Spain. The company manages a portfolio of exclusive villas, boutique hotels, and private residences, offering a comprehensive service that spans from property acquisition and interior design to full operational management and guest services. With a focus on the premium segment, Eterniti positions itself as a provider of bespoke hospitality experiences rather than a traditional hotel chain.

In Spain, Eterniti operates a significant portfolio of luxury properties, with a strong presence in the Balearic Islands and the mainland. The company's work culture is centered on delivering high-quality, personalized service, which makes it an interesting employer for international professionals in hospitality, operations, and marketing. For those relocating to Spain, Eterniti offers roles that combine hands-on operational work with strategic management, providing a unique opportunity to be part of a growing luxury hospitality brand in one of Europe's top tourist destinations.

Founded: 2010
Employees: 100–500
Headquarters: Madrid, Spain
In Spain: Madrid, Luderna
Website: eterniti.com

Good to know if you are moving

Eterniti's operations are primarily in Spain, with a significant concentration of roles in the Balearic Islands (Mallorca, Ibiza) and Madrid, offering a direct entry point into the Spanish luxury hospitality market.
The company's roles are often hands-on and guest-facing, which can be a great fit for internationals looking to build a career in high-end hospitality management.
While Spanish language skills are a plus, the company's international clientele and operational needs mean that English is commonly used in the workplace.
The company offers a variety of roles from operational (housekeeping, F&B) to management and marketing, allowing for different entry points for international talent.
As a smaller, growing company, Eterniti can offer greater responsibility and visibility across operations than a large hotel chain.

In their own words

About the company & team

To describe our workplace culture in a nutshell: we're demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience.

ABOUT US

At Emerald Stay, we're not your typical company. We're a growing team, obsessed with quality and always looking for ways to raise the bar. We are recognized as a Great Place to Work®, and are accredited HappyAtWork®. The way we work, think, and grow is shaped by a set of values we actually live by:

Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
Don't Compromise - We are obsessed with quality, like a Swiss watchmaker.
Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.

We are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience.

All open roles at Eterniti