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87,000+ live jobsOn-site in Barcelona·Full-time·Added over 3 years ago
First posted 3 years ago, still open when we checked on 9 Oct
€38,000 - €45,000 a year
Gross, as stated in the ad.
About €2,360 - €2,720 a month after tax.
Permanent contract
Full-time.
Have the right to work in Spain
Factorial doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Gym access
Free or discounted, per the ad.
Native level of German and fluent in English.
Customer-focused experience in support or satisfaction roles is highly valued.
Passion for simplifying processes and removing obstacles for customers and colleagues.
Ambitious, proactive, and a positive team player with strong organizational skills.
Confident using CRM tools and unafraid to pick up the phone to support clients.
Ready to thrive in a fast-paced, startup environment.
Eager to take ownership and contribute to continuous improvement.
Factorial bets for potential and growth. We currently evaluate all seniority levels, as we believe diversity and collaboration are the key for rocking the world! If you seek a place to demonstrate ownership of your own success, but you don't meet every point of this Job Description, please, apply anyway!
Structured career paths to support your professional growth - we don't believe in dead ends.
Transparent salary grids from 38.000€ to 45.000€ OTE, with a 70/30 split (fixed/variable).
Uncapped monthly variable - your ambition sets the limit, not us!
Competitive ESOP plan 📈
High growth, multicultural and friendly environment 🤝
Alan as private health insurance 🩺
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽♀️
Save expenses with Cobee 💰
Language classes 👩🏽🏫
Breakfast in the office and organic fruit 🍏
Nora discounts 🍱
Free caffeine and theine ☕
Pet Friendly 🐕
At Factorial we're looking for a new Account Manager for the DACH market to help us support and scale our DACH team to the next level. As part of the team in charge of supporting our existing clients, you'll be in charge of regularly engaging with clients, develop personalised sales strategies, and serve as the main point of contact between customers and internal teams.
As an Account Manager, you'll be responsible for building and maintaining strong, long-term relationships with our customers. Your role involves proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.
Client Relationships: Regularly engage with customers, addressing their needs and providing tailored solutions.
Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
Support & Feedback: Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.
Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.
Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.
Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen relationships.
Hello! 👋
Ready to be part of the challenge? 🚀
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website!
Factorial is a Barcelona-based software company that provides an all-in-one human resources management platform for small and medium-sized businesses. Its cloud-based solution covers HR administration, payroll, time tracking, talent management, and expense management, helping companies digitize and automate their HR processes. Founded in 2016, Factorial has grown rapidly and now serves thousands of customers across Europe, the Americas, and Asia, with a workforce of over 800 employees.
Factorial's headquarters and main engineering hub are in Barcelona, making it a key player in Spain's vibrant tech ecosystem. The company has a strong international presence with offices in Mexico City, São Paulo, and other cities, and its workforce is highly diverse, with employees from over 30 nationalities. For international professionals, Factorial offers a dynamic, fast-paced startup culture, opportunities to work with a global team, and the chance to contribute to a product that is reshaping HR for SMBs worldwide. The company is known for its flat hierarchy, agile work environment, and commitment to employee growth.
Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you're passionate about people and love turning a challenge into a great experience, you'll fit right in.
Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.
Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.
Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.
But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn't know your company. Every time, you have to give it the context.
Factorial is different. Because it's inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.
AI isn't the goal. Giving people back their time is.
When work changes, so do we.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
or browse Junior·Catalonia·HR Software
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