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87,000+ live jobsOn-site in Barcelona·Full-time·Added 16 days ago
Still open when we checked on 9 Oct
€40,000 - €45,000 a year
Gross, as stated in the ad.
About €2,470 - €2,720 a month after tax.
Permanent contract
Full-time.
Have the right to work in Spain
Factorial doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Portuguese
The ad asks for Portuguese, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Gym access
Free or discounted, per the ad.
Portuguese native speaker and fluent in English. We are international!
Proven experience Managing Customer-oriented individual contributors in a Customer Experience team, with a track record of driving upselling and customer retention. Other experiences in Sales, Customer Satisfaction, and similar experiences are highly valued!
Tech Savvy! Passion for technology and proven experience in a SaaS environment. The digital world and innovation are a must!
Strong analytical skills, a problem-solving mindset, and data insights to drive informed decisions.
You like making things easier for customers and colleagues. If there's a roadblock, you want to smooth it away!
Ready to work in a fast-paced, less corporate, startup environment.
High growth, multicultural and friendly environment 🤝
Alan as private health insurance 🩺
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻
Save expenses with Cobee💰
Language classes 👩🏻🏫
Breakfast in the office and organic fruit 🍏
Food discounts with Nora 🍱
Pet Friendly 🐕
Much more that we'll spill during the interview process
At Factorial we're looking for a Team Lead to join our Portuguese Customer Experience team and help us take the company to the next level. 📈
In this role, you will report directly to the Head of Account Management for Portugal and team up with other Area Managers to spearhead our mission of creating, for our Spanish customers, the highest satisfaction levels at every touchpoint.
Lead and guide a dedicated team of 6-8 Account Managers, fostering a culture of ownership, self improvement, well-being, teamwork, and respect, with high performance, excellence, and achievement of set targets.
Regularly monitor team performance metrics, identifying areas for improvement, and implementing tailored strategies to drive your team and the business growth.
Active participation to develop and implement with your Area and the Talent teams robust recruitment and retention strategies to build the best teams.
Design, evaluate, analyze, and execute innovative strategies and tactics aimed at maximizing customer retention, fostering upselling opportunities, and contributing significantly to overall revenue amplification.
Drive motivation within the team by providing consistent and constructive feedback, and fostering hands-on leadership.
Collaborate cross-functionally with different teams, leveraging your insights and team's experiences to enhance product development, customer experience, and sales strategies.
Hello! 👋🏽
Ready to be part of the challenge? 🚀
Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you're passionate about people and love turning a challenge into a great experience, you'll fit right in.
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Want to learn more about us? Check our website!
Factorial is a Barcelona-based software company that provides an all-in-one human resources management platform for small and medium-sized businesses. Its cloud-based solution covers HR administration, payroll, time tracking, talent management, and expense management, helping companies digitize and automate their HR processes. Founded in 2016, Factorial has grown rapidly and now serves thousands of customers across Europe, the Americas, and Asia, with a workforce of over 800 employees.
Factorial's headquarters and main engineering hub are in Barcelona, making it a key player in Spain's vibrant tech ecosystem. The company has a strong international presence with offices in Mexico City, São Paulo, and other cities, and its workforce is highly diverse, with employees from over 30 nationalities. For international professionals, Factorial offers a dynamic, fast-paced startup culture, opportunities to work with a global team, and the chance to contribute to a product that is reshaping HR for SMBs worldwide. The company is known for its flat hierarchy, agile work environment, and commitment to employee growth.
Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.
Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.
Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.
But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn't know your company. Every time, you have to give it the context.
Factorial is different. Because it's inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.
AI isn't the goal. Giving people back their time is.
When work changes, so do we.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
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This role involves prospecting potential customers and qualifying leads to drive pipeline growth for the Italian market.
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This role manages upselling opportunities for existing Small Accounts in the French market. You will build strong customer relationships and execute the full sales cycle to exceed quotas.
You will lead a team of Onboarding Specialists to drive customer retention and satisfaction. The role offers competitive salary and various perks like private health insurance.
This role focuses on qualifying opportunities and mapping high-potential accounts for the Italian market. You will execute multichannel outreach and book product demos to drive expansion deals.
This role involves onboarding and managing partners for the Spanish market to ensure platform adoption.
€60k - €80k
🇬🇧€32k - €53k
🇬🇧€53k - €67k
Blue Card threshold🇬🇧 🇪🇸€1k - €1k
🇬🇧 🇪🇸€30k - €40k
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