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Foundever

Foundever

BPOSpain HQ: MadridGlobal HQ: Miami, USA100000 employeesFounded 2021www.foundever.comMadridMálagaSevilleBarcelona

Foundever is a global leader in customer experience (CX) and business process outsourcing (BPO), providing customer service, technical support, and sales solutions to major brands across industries such as automotive, hospitality, consumer electronics, and digital services. The company operates in 50+ countries with over 100,000 employees, combining advanced AI and digital platforms with human interaction to deliver end-to-end customer engagement. Its scale and client base make it one of the largest CX providers worldwide, offering services in more than 60 languages.

In Spain, Foundever operates large contact center hubs in Madrid, Málaga, Seville, and Barcelona, where a multicultural workforce supports global clients in multiple languages. The company's Spanish offices are a key part of its European delivery network, offering roles for native speakers of German, French, Portuguese, Italian, Norwegian, and English, often with relocation support. Work culture emphasizes career development, language training, and a vibrant international environment, making it a strong entry point for international professionals looking to build a career in Barcelona, Madrid, or Southern Spain.

Company History

Foundever was formed in 2021 through the merger of Sykes Enterprises and Sitel Group, combining two of the world's largest CX and BPO providers to create a global industry leader. The company has since expanded its AI-enabled customer journey and digital agent platform to strengthen its position as a top partner for world-class brands.

For International Professionals

  • Foundever operates multiple large contact centers in Spain (Madrid, Málaga, Seville, Barcelona) that staff international teams, making it a common employer for multilingual professionals relocating within Europe.
  • Many openings in Spain explicitly solicit language skills (German, French, Portuguese, Italian, Norwegian) and endorse a diverse, international workforce, often with no prior residency requirement.
  • The company offers internal growth tracks from agent to senior agent, team manager, and specialized roles (AI, automation, and cloud), which can support long-term career progression for talent after relocation.
  • Based on its global BPO model, Foundever frequently hires for clients in sectors such as automotive and tourism, where international professionals can leverage language skills and European market knowledge.
  • While global HQ is in Miami, Spain serves as a key European delivery hub, providing a centralized location in Western Europe with winter weather and proximity to other EU countries.

Open Positions (10)

€22,100 – €28,000/year