IT Support, Systems & AI Optimization Technician

• 3–5 years of experience in Corporate IT, Workplace IT, internal IT support, helpdesk/service desk, or device management.

• First- and second-line support experience on Windows and macOS.

• Experience with device and inventory management, MDM and endpoint security.

• Familiarity with Google Workspace or Microsoft 365.

• Experience managing accounts, MFA, SSO, groups and permissions.

• Knowledge of office networking: Wi-Fi, VLAN, DHCP, DNS, switches, routers and firewalls.

• Experience managing vendors and equipment purchasing.

• Interest and hands-on experience using AI tools to optimize work processes.

• Experience with POS terminals, event devices, testing equipment or deployments.

• User orientation, organization and proactivity.

• Experience implementing AI-driven automations or workflows.

Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business.

The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience. 

What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table. 

The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests.

• Manage the inventory and lifecycle of devices (laptops, mobile phones, POS terminals and event/testing equipment): preparation, configuration, delivery, retrieval and secure disposal.

• Coordinate the technology side of onboarding, role changes and offboarding: accounts, access, groups, licenses and SaaS tools.

• Act as the single point of contact for Helpdesk, providing first- and second-line support and managing incidents through a ticketing tool.

• Resolve issues related to devices, accounts, MFA, applications, Wi-Fi, printers, peripherals and meeting rooms, escalating when needed.

• Maintain and document the office network infrastructure: routers, switches, access points, firewalls, VLANs and Wi-Fi.

• Coordinate MDM, EDR, encryption, patching and security updates.

• Manage IT, telecom, repair and maintenance vendors.

• Identify and implement AI-driven automations to optimize internal IT and Helpdesk processes.

• Support other teams across the company in adopting and optimizing AI tools in their daily work.