IT Support Technician

• Your training in IT or Telecommunications (Higher Degree)
• Having worked with nominal accounts, Outlook mailboxes, permissions, and passwords will allow you to provide agile support and quickly resolve user needs.
• Your empathetic communication and your organizational capacity
• Knowing how to listen and document clearly in the ticketing tool will help you coordinate with the team and guarantee a transparent and efficient service.
• Your valuable knowledge in ticketing tools, SCCM, or Microsoft MCP certification

If you are looking for a position in the ICT sector where you can continue growing in first-level support, solve daily challenges, and be part of a collaborative team, you will fit in here.

At our client company, you will find an organized, dynamic work environment with cutting-edge tools where your daily contribution will facilitate the operations of the entire team.

Functions

• You will guarantee agile and high-quality service by attending to, managing, and resolving first-level requests and incidents through telephone, remote, and in-person channels.
• You will ensure the correct traceability of the service by recording every action in detail in the ticketing tool and performing the corresponding follow-up or escalation to the next level.
• You will manage the corporate digital environment by administering access, roles, corporate applications, and Registration, Deletion, and Modification tasks

• Working days from Monday to Friday, no weekends
• Your schedule will be from 08:00 to 18:00 h, Monday to Friday, which will allow you to organize your tasks with a clear structure.
• You will start with a project beginning from 01/10/2026 to 31/12/2026 which will serve to introduce you