Fuerte Group Hotels is a family-owned Spanish hotel chain with over 60 years of experience in the hospitality and tourism industry. Headquartered in Marbella, the group operates a diverse portfolio of brands including Fuerte Hoteles, Amàre Hotels, Olée Holiday Rentals, and the flagship El Fuerte Marbella, focusing on high-end service and sustainable tourism practices.

With a significant footprint across Andalusia and the Balearic Islands, the company offers a wide range of opportunities for international professionals in areas such as guest experience, culinary arts, and corporate management. Their international outlook is reflected in their recruitment of multilingual staff and specialized roles like International Talent Recruiters, making them a key player for those seeking to enter the Spanish luxury hospitality market.

Founded in 1957 by José Luque Manzano with the opening of Hotel El Fuerte in Marbella, the first hotel in the center of the city. It has since evolved from a single establishment into a major Spanish hospitality group known for pioneering sustainable tourism.

For international professionals

Operates multiple brands ranging from 4-star family resorts to 5-star luxury adult-only hotels.
Strong commitment to environmental sustainability and social responsibility through the Fuerte Foundation.
Headquartered in Marbella, offering corporate roles in one of Spain's most popular international hubs.
Provides opportunities for seasonal and permanent positions across Andalusia and Ibiza.
Actively seeks multilingual talent for guest-facing and management roles to serve an international clientele.

Night Concierge

Fuerte Group Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🔔We are looking for staff for the position of Night Concierge at our Hotel Fuerte Conil Resort located in Conil de la Frontera, Cádiz. You will be responsible for the reception and care of hotel guests during their stay, as well as ensuring the best possible customer experience within the scope of your role.

You will have access to multiple advantages:

You will work at Fuerte Group Hotels, a large family of top-level professionals with nearly 7 decades in the hotel sector that has grown through differentiated brands, especially in the south of Spain.

💥 Competitive salary policy.

💟 Unique work environment, excellent workplace atmosphere surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

📚 Continuous training: we bet on and boost your talent. Special attention to improving your language skills.

Your day-to-day will start to sound like this...

* Ensure the achievement of established departmental objectives, as well as compliance with critical processes and area staging, in accordance with the standards established by the hotel.

* Plan and supervise the set of Back Office and Front Office responsibilities, functions, and tasks of the reception department during the night shift.

* Optimize hotel occupancy, control arrival and departure lists, and pay special attention to possible incidents or special needs (VIP guests, reduced mobility, children, among others).

* Monitor customer ratings and complaints, proposing corrective measures and alternatives to reach and maintain the desired customer satisfaction indices. Personally handle complaints of greater importance or severity.

* Maintain daily control of cancellations.

* Participate in monitoring the fulfillment of the department's customer data capture objectives.

* Handle and redirect information regarding reservations made outside the operating hours of the Contact Center and Groups areas.

* Supervise the availability of necessary material resources, as well as the state of uniformity, cleanliness, and conservation of the reception and computer equipment.

* Carry out the monitoring and compliance of the Operational Ambience Manual.

* Supervise and control the operation of the hotel parking, balance and settle its cash register, and handle any incidents regarding it.

* Communicate requests and events occurring during the night to other departments, and prepare incident reports.

View original advert (Spanish)

🔔Buscamos personal para el puesto de Conserje de Noche nuestro Hotel Fuerte Conil Resort ubicado en Conil de la Frontera, Cádiz. Se encargará de la recepción y atención de los clientes del hotel durante su estancia, así como de lograr la mejor experiencia posible del cliente, dentro del ámbito de su ocupación.

Accederás a múltiples ventajas

Trabajarás en Fuerte Group Hotels, una gran familia de profesionales de primer nivel con casi 7 décadas en el sector hotelero que ha crecido en marcas diferenciadas especialmente en el sur de España.

💥 Política salarial competitiva.

💟 Ambiente de trabajo único, excelente clima laboral rodeado de grandes profesionales.

📈 Oportunidades de desarrollo, planes de carrera para que crezcamos juntos.

📚 Formación continua: apostamos e impulsamos tu talento. Especial atención a la mejora de tu nivel de idiomas.

Tu día a día empezará a sonar así...

* Velar por la consecución de los objetivos departamentales establecidos, así como el cumplimiento de los procesos críticos y puestas en escena del área, de acuerdo con los estándares establecidos por el hotel.

* Planificar y supervisar el conjunto de responsabilidades, funciones y tareas de Back Office y Front Office del departamento de recepción en el turno de noche.

* Optimizar la ocupación del hotel, controlar los listados de llegadas y salidas, así como prestar especial atención a posibles incidencias o necesidades especiales (clientes VIP, movilidad reducida, niños, entre otros).

* Hacer seguimiento de las valoraciones y quejas de los clientes, proponiendo medidas correctoras y alternativas para alcanzar y mantener los índices deseados de satisfacción del cliente. Atender personalmente las quejas de mayor importancia o gravedad.

* Llevar el control diario de las anulaciones.

* Participar en el seguimiento del cumplimiento de los objetivos de capturas de datos de clientes de departamento.

* Atender y redirigir la información sobre las reservas que se efectúen fuera del horario de atención de las áreas de Contact Center y Grupos.

* Supervisar la disposición de los recursos materiales necesarios, así como el estado de uniformidad, limpieza y conservación de la recepción y equipos informáticos.

* Llevar a cabo el seguimiento y cumplimiento del Manual de Ambientación Operacional.