Senior Manager - Reliability & Root Cause Analysis

Job Description SummaryWe are seeking an experienced Manager - Reliability & Root Cause Analysis to lead a multidisciplinary engineering team within the Fleet Intelligence & Reliability organization. The team is responsible for identifying systemic fleet risks, determining the physical and systemic causes of complex failures, and ensuring that corrective and preventive actions deliver measurable and sustainable reliability improvement across the global Solar and Storage installed fleet.

This role owns the technical governance of Root Cause Analyses for complex, high-impact, recurring, and fleet-wide issues. The manager will ensure that investigations are evidence-based, technically rigorous, and completed with clear accountability from initial containment through corrective-action validation and fleet-risk closure.

The leader will manage engineers across relevant disciplines, which may include power electronics, electrical systems, mechanical systems, embedded software, plant controls, and systems engineering. The position requires close partnership with Fleet Performance & Analytics, Product Engineering, Quality, Manufacturing, Sourcing, Project Engineering, Field Operations, and commercial teams to convert fleet experience into product and operational improvement.Job DescriptionRoles and Responsibilities

• Lead, coach, and develop a multidisciplinary engineering team responsible for fleet reliability, failure investigation, and Root Cause Analysis.
• Own and continuously improve the RCA governance process, including issue prioritization, ownership assignment, technical reviews, milestones, escalation, corrective-action tracking, validation, and closure criteria.
• Lead investigations of complex, high-impact, systemic, and recurring failures affecting solar inverters, battery energy storage systems, plant controls, power conversion equipment, and associated interfaces.
• Ensure investigations are grounded in verified evidence, operating data, event logs, inspection results, failure reproduction, laboratory analysis, engineering calculations, and appropriate structured problem-solving methods.
• Differentiate failure symptoms, direct physical causes, contributing factors, systemic causes, and organizational causes, ensuring that conclusions are supported by evidence.
• Drive immediate containment, short-term mitigation, and permanent corrective and preventive actions with the relevant engineering and operational owners.
• Prioritize investigations using safety exposure, customer impact, availability loss, recurrence, fleet population, warranty exposure, and financial consequence.
• Maintain a fleet-level view of failure modes and systemic risk across products, projects, regions, configurations, software versions, suppliers, and operating environments.
• Partner with Fleet Performance & Analytics to use fleet data, trends, event signatures, and risk models to detect emerging issues, quantify exposure, and verify corrective-action effectiveness.
• Translate field and fleet learning into recommendations for product requirements, design changes, validation plans, software releases, manufacturing processes, supplier controls, maintenance strategies, and technical documentation.
• Provide technical leadership during critical fleet events, customer escalations, and executive-level issue reviews.
• Ensure customer-facing and internal RCA reports are accurate, evidence-based, clear, and delivered in accordance with committed milestones.
• Develop and maintain reusable engineering knowledge, including RCA standards, failure libraries, lessons learned, troubleshooting guides, technical advisories, and investigation templates.
• Support the definition and deployment of Change, Modification, and Upgrade actions resulting from fleet reliability findings.
• Establish and monitor meaningful metrics such as RCA cycle time, milestone adherence, recurrence rate, corrective-action closure, investigation backlog, and quantified fleet-risk reduction.
• Promote a culture of safety, technical rigor, accountability, collaboration, transparency, and continuous improvement.