After-Sales Maintenance Manager (Industrial Water Sector)

• Around two years of demonstrable experience in team management and portfolio/customer relationship management in industrial environments.
• High communication, leadership, diplomacy, and conflict resolution skills.
• Residence in Zaragoza or surroundings.
• Driver's license.
• Availability for occasional travel.
• Flexible working hours for arrival and departure.

• University degree (Engineering) or Higher Vocational Training (Industrial Chemistry, Environment, Maintenance, etc.) is valued.
• Experience or knowledge in industrial purification plants (parameter variations, reagent dosing, analytics, equipment breakdowns) is valued.
• English level for occasional meetings with multinational clients is valued.

• Permanent contract directly with the client company.
• Schedule from Monday to Friday, 8:00 to 17:00 h, with schedule flexibility.
• Integration into a solid business group within a strategic sector such as environmental treatment and water purification.
• Professional development leading a technical team and an industrial client portfolio.

At Gi Group, we are looking for an After-Sales Maintenance Manager to join directly a major expanding company in the industrial wastewater treatment and purification sector located in Zaragoza.

We are looking for a person with a solid track record in team management and customer service, accustomed to leading incident resolution in industrial environments and interested in being part of a consolidated project.

• Customer relationship management: Regular interlocution with customers for inquiries, incidents, and service needs; fluid communication with plant, production, maintenance, and environmental managers; periodic satisfaction monitoring and detection of improvement opportunities.
• Incident and service management: Reception, prioritization, and coordination of the response together with the after-sales team, engineering, and laboratory; continuous monitoring until definitive resolution and analysis of recurring incidents to propose preventive measures.
• Internal and team coordination: Planning and leadership of the technical team, conveying customer needs to technical areas, and monitoring deadlines and commitments.
• Spare parts management: Control of parts necessary for maintenance, orders to suppliers, and stock management.
• Service monitoring: Control and monitoring of maintenance contracts and the client portfolio in the assigned area.

If you have experience in team and customer management in industrial environments and you are motivated to join a company where service quality and efficient incident resolution are a priority, we would love to meet you!