Technical Assistance Service Manager

• Stable contract
• Salary range between €35,000 and €40,000 gross per year.
• Project in a consolidated and growing company, a benchmark in solutions for hydrogen and industrial gases.

After-Sales Service Manager – Technical Assistance Service

Location: Épila (Zaragoza)

At Temps we are looking for an After-Sales Service Manager for a leading company in the engineering and manufacturing of high-pressure gas solutions, specializing in hydrogen and clean energy projects. Your mission will be to guarantee an effective and high-quality technical service for its customers, leading a team and ensuring high standards of satisfaction.

The After-Sales Service Manager is the person in charge of coordinating, supervising, and guaranteeing the correct functioning of the company's technical service, ensuring effective, high-quality, and customer-oriented care. It is a hybrid profile with a combination of technical capabilities, leadership, operational management, and customer orientation.

1. Technical Skills

• Technical training (ideally in electromechanics, electronics, mechatronics, or similar).
• Solid experience in installation, assembly, commissioning, preventive, and corrective maintenance of industrial machinery or equipment.
• Ability to diagnose complex faults, in both analog and digital systems, using IT tools.
• Knowledge of quality procedures, technical documentation, reports, and service metrics.

1. Experience in Supervision and Leadership

• Previous experience managing technical teams.
• Ability to plan tasks, coordinate on-call shifts, assign resources, and define priorities.
• Skill to motivate, train, and develop the technical team.
• Definition of strategies and policies to optimize the technical service.

1. Customer Orientation

• High capacity to manage critical situations and provide professional support.
• Supervision of customer relations, ensuring quality standards.
• Experience collaborating with other departments to improve products and processes.
• Ability to manage service contracts, metrics, and KPIs (response time, resolution, satisfaction).

1. Organizational and Management Skills

• Management of after-sales service tools, equipment, and resources.
• Preparation of periodic reports and performance indicators.
• Identification of areas for improvement and proposal of technical or process solutions.
• Coordination with engineering, production, sales, and product development.

1. Personal Profile

• Proactivity and problem-solving skills.
• Good oral and written communication.
• Availability for 24-hour service when necessary (on-call management).
• Strategic vision and decision-making ability.