Field Technician - Córdoba/Sevilla

SKILLS AND COMPETENCIES

Technical competencies
• Technical diagnosis.
• Electronics and hardware.
• Digital tool management.
• Interpretation of technical documentation.

Transversal competencies
• Customer orientation.
• Problem solving.
• Organization and planning.
• Effective communication.
• Teamwork.
• Adaptability.
• Results orientation.
• Continuous learning.

Level of autonomy
• Executes assigned interventions autonomously.
• Escalates complex incidents to the Area Manager or Technical Support.
• Autonomously manages assigned resources and the spare parts stock in their vehicle.

EDUCATION AND EXPERIENCE
Education Level:
• Intermediate Vocational Training (FP) or Higher Vocational Training (FP) in computer systems, Electronics, Electromechanics, Industrial Maintenance, or similar.
• Proficiency in Windows and mobile devices is required.
• Knowledge of quality control procedures and hardware repair in the field of ATMs, recyclers, dispensers, etc., will be valued.
• Knowledge in the Retail sector and in cash handling devices will be valued.
• Basic level of technical English and native Spanish.
• Training in occupational risk prevention will be valued.
• Driver's license is essential.
Experience:
• Minimum of 2 years of experience performing preventive and corrective maintenance of electromechanical equipment, electronics, or technological solutions at customer facilities.
• Experience in work environments focused on customer service.
• Basic knowledge of the functioning of a Technical Service and its associated processes, so that they can easily adapt to GGS.

Mission

Ensure the correct installation, preventive and corrective maintenance, diagnosis, and repair of the company's equipment at customer facilities, ensuring compliance with established quality standards, safety, and response times, contributing to customer satisfaction and the operational continuity of the equipment.

The person in this position will be responsible for:
• Performing preventive and corrective maintenance of equipment installed at customer premises.
• Diagnosing faults and identifying the root causes of technical incidents.
• Executing repairs, replacement of components, and necessary adjustments to guarantee the correct functioning of the equipment.
• Performing the installation, configuration, and commissioning of new equipment.
• Preparing technical intervention reports and recording all activities in corporate tools.
• Properly managing assigned spare parts and materials.
• Ensuring compliance with quality, safety, and occupational risk prevention standards.
• Maintaining fluid communication with customers, internal managers, and support areas.
• Participating in continuous training programs to stay up to date on products, equipment, and procedures.
• Identifying opportunities for process improvement and reporting recurring incidents.
• Availability to participate in on-call shifts, interventions outside of working hours, or emergency services, in accordance with the company's operational planning.

Key Performance Indicators (KPIs)
Job performance may be evaluated, among others, through the following indicators:

• Average incident resolution time.
• Customer satisfaction level.
• Percentage of interventions resolved on the first visit.
• Compliance with planned maintenance.
• Quality of recorded technical documentation.
• Compliance with safety standards.