Delivery Manager (Change & Problem Manager)

• Minimum of 4 years of experience in change, incident, and problem management.
• Demonstrable experience working under ITIL frameworks.
• Experience in complex environments with a high volume of critical changes.
• Knowledge and experience with Jira and Remedy tools.
• Ability for direct communication with clients and technical areas.
• Advanced knowledge of office tools.
• Ability for leadership, coordination, and continuous improvement.
• Experience identifying risks associated with technological changes.

• Previous experience in public sector projects.
• Master's or postgraduate degree in ICT.
• Knowledge of infrastructure, networks, systems, security, and applications.
• Experience coordinating multiple providers and cross-functional teams.

at GP DIGITAL we are looking for a client in the PUBLIC sector

• Manage the major change queue end-to-end through Jira and Remedy.
• Prioritize actions following established procedures and criteria.
• Guarantee complete traceability and documentation of all changes.
• Perform change tracking of assigned changes and coordinate their execution.
• Prepare, convene, and lead CABs and eCABs.
• Execute actions derived from change committees.
• Participate in decision committees and propose process improvements.
• Coordinate with providers and internal areas to minimize risks.
• Identify technical and operational risks associated with changes.
• Analyze incidents, lessons learned, and best practices.
• Act as a functional benchmark in specific service areas.
• Maintain continuous communication with technical teams and operational managers.

• Contract: Indefinite
• Work modality: On-site
• Location: L'Hospitalet de Llobregat (Barcelona) or Reus
• Schedule: Rotating shifts between 06:00 and 22:00 hours

>> Start time can be at 06:00, 07:00, 08:00 or 09:00

• Availability: On-call shifts every 5 weeks

Are you interested in leading critical change management in a highly complex technological environment with great operational impact?

We are looking for a Delivery Manager specializing in Change & Problem Management to coordinate major changes, guarantee service stability, and act as a benchmark for continuous improvement of IT processes.

• High level of Catalan (essential).
• Residence in Spain, in Barcelona or Reus.

as for us... Grupo Digital

We are an IT consultancy with a team of more than 150 technology professionals, where you will find stable projects at leading national and international clients, developing solutions in application development, systems architecture, Artificial Intelligence, Cloud, Cybersecurity, Big Data, etc.

more information on our website www.grupodigital.eu