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Customer & Loyalty Specialist

On-site in Málaga·Full-time·Added today

Still open when we checked on 9 Oct

Harper & Neyer

17 open roles

Overview

Job details

  • Permanent contract

    Full-time.

Requirements

  • Have the right to work in Spain

    Harper & Neyer doesn't mention sponsorship in the ad.

  • Work on-site in Málaga

    No relocation package mentioned.

  • Have 2+ years of experience

    Mid-level role.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Have a minimum of 2 years of experience in CRM, email marketing, or retention in ecommerce or retail.

  • Provide demonstrable experience in Klaviyo (flows, segmentation, campaigns, and reporting).

  • Demonstrate mastery of customer relationship metrics.

  • Possess a 100% customer-centric and data-driven mindset to decide with data, test, and measure the impact of every action.

  • Maintain a proactive and creative profile, capable of managing the commercial calendar for multiple channels.

Pay & benefits

What you'll get

  • Schedule flexibility regarding start and end times. On Fridays, we leave between 13:00 and 14:00.

  • Access to our collections with a special employee discount.

  • Specialized training in AI and digital tools.

  • Possibility of attending industry conventions and events, with costs covered by Harper.

  • Work in our new offices at the Málaga Technology Park.

  • Attendance at our FashionShows, Family&Friends, and brand events.

  • Teambuilding activities.

  • Fresh fruit every week.

The role

Are you passionate about the fashion sector and do you want to make a difference in the fastest-growing menswear brand in Spain? At Harper&Neyer, we went from 0 to being an international brand thanks to a non-conformist, passionate, and authentic team. We are growing fast, and we want you to grow with us.

We are looking for a CRM & Loyalty Specialist with a 100% customer-centric mindset who converts data into campaigns, experiences, and loyalty that grow the brand.

What you'll do

  • Build and control the commercial and communication calendar for all channels: B2C, B2B, and Retail.

  • Manage Klaviyo in terms of campaigns, flows, forms, and segments.

  • Design advanced segmentations by behavior, value, and lifecycle, and execute A/B tests to scale what works.

  • Define, launch, and manage the loyalty program and design actions for VIP customers.

  • Drive new relationship channels and lead generation in physical stores, while taking care of database health and deliverability.

  • Manage and report customer relationship metrics with actionable conclusions.

About Harper & Neyer

Harper & Neyer is a Spanish fashion brand focused on reinterpreting classic menswear with timeless, carefully crafted garments. The company operates retail stores and an ecommerce channel, with a team that values excellence, passion, and a people-first culture. Their careers page highlights flexible hours, training in AI and digital tools, social events, and exclusive employee discounts.

Industry
Fashion
Headquarters
Spain
In Spain
Alicante, Huelva, Murcia and 2 more

Good to know if you are moving

  • Open roles are based in Alicante, Huelva, Murcia, Málaga, and Zaragoza, Spain.
  • Positions include store sales roles, ecommerce, wholesale, styling, and accounting.
  • The company offers flexible hours and training in AI and digital tools.
  • Employee benefits include exclusive clothing discounts and social events like fashion shows and team buildings.
All open roles at Harper & Neyer
WhatsApp

Store Manager | Sales Assistant

Harper & Neyer2d ago
Huelva
León

Junior Photographer

Harper & Neyer1d ago
Málaga
Avilés

Fashion Sales Assistant

Harper & Neyer3d ago2 locations
Santa Cruz de Tenerife

Sales Assistant

Harper & Neyer6d ago
Badajoz

Customer Service Intern

Harper & Neyer3d ago
Málaga

Wholesale Specialist

Harper & Neyer3d ago
Málaga
Murcia
Málaga
See all 17 jobs