What they offer
Part-time hours
Per the ad.
What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Barcelona
No relocation package mentioned.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
As a Sales Advisor, you are the friendly face that welcomes our customers and embody the heart of our brand. You will have the opportunity to provide high-level service in every interaction. From starting conversations to helping at the register, in the fitting rooms, and throughout the store, you will play a vital role in enhancing the shopping experience.
Your responsibilities will also include processing deliveries, restocking, and presenting the latest garments on the sales floor.
Your role is essential to creating welcoming experiences that reflect the best of our brand. With warmth and enthusiasm, you will guide our customers on their journey, offering genuine assistance and proactive service that inspires and motivates. Together with your team, you will create moments that matter.
How you'll work
This is a part-time position with a PERMANENT contract of 20 hours per week, distributed over 5 working days with 4-hour shifts per day, and includes weekends and shifts available between 7:00 AM and 9:30 PM.
Requirements
What we're looking for
Customer orientation: You enjoy interacting with people and are committed to providing excellent service.
Adaptability and flexibility: Ability to respond to changing priorities and customer requests.
Proactivity: Initiative to act and achieve quality results.
Good communication: Genuine interest in people, you communicate clearly and listen actively to understand others' perspectives and needs.
Willingness to learn: Open to receiving feedback and always looking for opportunities to grow and develop.
Enthusiasm for the brand: Real passion for our brand and collection, and you enjoy sharing that enthusiasm with customers.
Schedule availability: Willingness to work varied hours, including evenings and weekends.
Nice to have
While previous experience in customer service and knowledge of fabrics is valued, it is not required.
Desirable but not required:
Knowledge of store operations and customer service skills gained from previous retail experience.
Confidence in offering advice on fashion trends, materials, sizes, etc.
Pay & benefits
What you'll get
Benefits:
We are committed to supporting our employees with a variety of attractive benefits and development opportunities. As a member of our team, you will enjoy a 25% discount on all H&M Group brands, both in-store and online. Additionally, all employees participate in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about the program here.
Additionally, colleagues based in Spain also receive:
A day off on your birthday
Access to the discount platform: Advantages Club
Allowance for purchasing brand garments
The role
Como Sales Advisor, eres la cara amable que recibe a nuestros clientes y encarnas el corazón de nuestra marca. Tendrás la oportunidad de ofrecer un servicio de alto nivel en cada interacción. Desde iniciar conversaciones hasta ayudar en la caja, los probadores y en toda la tienda, desempeñarás un papel vital en mejorar la experiencia de compra.
Tus responsabilidades también incluirán procesar entregas, reponer stock y presentar las últimas prendas en el piso de ventas.
Tu rol es esencial para crear experiencias acogedoras que reflejen lo mejor de nuestra marca. Con calidez y entusiasmo, guiarás a nuestros clientes en su recorrido, ofreciendo asistencia genuina y un servicio proactivo que inspire y motive. Junto con tu equipo, crearás momentos que importan.
How you'll work
Este es un puesto de jornada parcial con un contrato PERMANENTE de 20 horas semanales, distribuidas en 5 días laborables con turnos de 4 horas al día, e incluye fines de semana y turnos disponibles entre las 7.00 y las 21.30.
Requirements
What we're looking for
Orientación al cliente: Te gusta interactuar con personas y estás comprometido/a con ofrecer un excelente servicio.
Adaptabilidad y flexibilidad: Capacidad para responder a prioridades cambiantes y solicitudes de los clientes.
Proactividad: Iniciativa para actuar y lograr resultados con calidad.
Buena comunicación: Interés genuino por las personas, te comunicas con claridad y escuchas activamente para comprender las perspectivas y necesidades de los demás.
Ganas de aprender: Abierto/a a recibir retroalimentación y siempre buscando oportunidades para crecer y desarrollart.
Entusiasmo por la marca: Pasión real por nuestra marca y colección, y disfrutas compartir ese entusiasmo con los clientes.
Disponibilidad horaria: Disposición para trabajar en horarios variados, incluyendo noches y fines de semana.
Nice to have
Aunque tener experiencia previa en atención al cliente y conocimientos sobre tejidos es valorado, no es obligatorio.
Deseable pero no obligatorio:
Conocimiento de operaciones en tienda y habilidades de atención al cliente adquiridas en experiencias previas en retail.
Seguridad al ofrecer asesoramiento sobre tendencias de moda, materiales, tallas, etc.
Pay & benefits
What you'll get
Beneficios:
Estamos comprometidos con apoyar a nuestros empleados con una variedad de beneficios atractivos y oportunidades de desarrollo. Como miembro de nuestro equipo, disfrutarás de un 25% de descuento en todas las marcas del Grupo H&M, tanto en tienda como online. Además, todos los empleados participan en nuestro Programa de Incentivos H&M (HIP), diseñado para recompensar tus contribuciones y apoyar tu crecimiento dentro de la empresa. Puedes leer más sobre el programa aquí.
Además, los compañeros con base en España también reciben:
Un día libre en tu cumpleaños
Acceso a la plataforma de descuentos: Advantages Club
Asignación para la compra de prendas de la marca
About H&M Group
H&M Group is a global fashion and retail company headquartered in Stockholm, Sweden. It operates more than 4,000 stores across over 70 markets, offering a wide range of clothing, accessories, and home goods under brands such as H&M, COS, Monki, Weekday, and & Other Stories. The group is one of the world's largest fashion retailers, with a strong focus on sustainability and digital transformation.
In Spain, H&M Group has a significant presence with numerous stores across the country, including in Madrid, Barcelona, and other major cities. The company also operates a Customer and Transport Operations Center (CTOC) in Spain, which supports its logistics and supply chain operations. For international professionals, H&M Group offers opportunities in retail, logistics, and corporate roles, with a multicultural work environment and a commitment to diversity and inclusion.
- Industry
- Fashion and Retail
- Founded
- 1947
- Employees
- 100,000–200,000
- Headquarters
- Stockholm, Sweden
- In Spain
- Madrid, Barcelona
- Website
- hmgroup.com
Good to know if you are moving
- H&M Group has a large presence in Spain with stores in many cities, including Madrid, Barcelona, and Valencia, offering opportunities for retail and logistics roles.
- The company operates a Customer and Transport Operations Center (CTOC) in Spain, which is a hub for logistics and supply chain roles, potentially open to international professionals.
- H&M Group is known for its inclusive and diverse work environment, with a strong commitment to equal opportunities and sustainability.
- Working at H&M Group in Spain may require Spanish language skills for customer-facing roles, but corporate and logistics positions may offer more flexibility for English speakers.
- H&M Group offers part-time and full-time positions, with many sales advisor roles being part-time, which can be suitable for those seeking flexible work arrangements.
In their own words
About the company & team
Launched in 2013, &OTHERSTORIES offers a curated range of shoes, bags, accessories, beauty, and ready-to-wear garments, all equally important to the complete look.
Additional information
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces throughout our organization. We believe teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, broaden our thinking, and build meaningful connections with colleagues and customers around the world. That is why we consider all dimensions of diversity during our selection process, ensuring our workforce reflects the richness of the communities we serve.
About the company & team
Lanzada en 2013, &OTHERSTORIES ofrece una gama curada de zapatos, bolsos, accesorios, belleza y prendas listas para usar, todos igualmente importantes para el look completo.
Additional information
En H&M Group, estamos comprometidos con fomentar lugares de trabajo inclusivos, diversos y equitativos en toda nuestra organización. Creemos que los equipos prosperan cuando reúnen una amplia gama de orígenes, perspectivas y experiencias. Esta diversidad mejora nuestra capacidad para resolver problemas de forma creativa, ampliar nuestro pensamiento y construir conexiones significativas con colegas y clientes en todo el mundo. Por eso, consideramos todas las dimensiones de la diversidad durante nuestro proceso de selección, asegurando que nuestra plantilla refleje la riqueza de las comunidades a las que servimos.
Where you'd work
H&M Group · Barcelona
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