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Sales Advisor

On-site in Madrid·Part-time·Added today (last checked 6 Nov)

H&M Group

10 open roles

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Our summary

Hours: Includes weekends
Work mode: On-site, Madrid
Contract: Fixed-term, part-time hours

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Sales

This job advert was originally written in Spanish.

Requirements

What we're looking for

Customer orientation: You like interacting with people and are committed to offering excellent service.
Adaptability and flexibility: Ability to respond to changing priorities and customer requests.
Proactivity: Initiative to act and achieve results with quality.
Good communication: Genuine interest in people, you communicate clearly and listen actively to understand the perspectives and needs of others.
Eagerness to learn: Open to receiving feedback and always looking for opportunities to grow and develop.
Enthusiasm for the brand: Real passion for our brand and collection, and you enjoy sharing that enthusiasm with customers.
Availability: Willingness to work varied schedules, including evenings and weekends.

Nice to have

While previous experience in customer service and knowledge of fabrics are desirable, they are not mandatory.

Desirable but not mandatory:
Knowledge of store operations and customer service skills acquired in previous retail experiences.
Confidence in offering advice on fashion trends, materials, sizes, etc.

Pay & benefits

What you'll get

We offer all our H&M Group employees attractive benefits with wide development opportunities worldwide. All our employees receive an employee discount card, which can be used at all H&M Group brands in stores and online. The brands covered by the discount are H&M (including Beauty and Move), COS, Weekday, Monki, H&M HOME and other stories, ARKET, Afound. In addition to our employee discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this, colleagues based in Spain receive:

A day off on your birthday
Discount platform: Advantages Club

The role

As a Sales Advisor, you are the friendly face that welcomes our customers and embodies the heart of our brand. You will have the opportunity to offer customers high-level service at every moment. From starting conversations to assisting at the register, the fitting rooms, and throughout the store, you will play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock, and displaying the latest garments in the store.

Your role is essential to creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you will guide our customers on their journey, offering genuine assistance and proactive service to elevate and inspire. Together with your team, you will create moments that matter.

How you'll work

This is a part-time position with a temporary contract for the Christmas campaign, for 24 hours per week (distributed over 5 days). The schedule includes weekends and shifts between 8:00 and 21:30.

COS

COS offers a wardrobe of ready-to-wear garments and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation, and compelling fashion movements. Learn more about COS here.

About H&M Group

H&M Group is a global fashion and retail company headquartered in Stockholm, Sweden. It operates more than 4,000 stores across over 70 markets, offering a wide range of clothing, accessories, and home goods under brands such as H&M, COS, Monki, Weekday, and & Other Stories. The group is one of the world's largest fashion retailers, with a strong focus on sustainability and digital transformation.

In Spain, H&M Group has a significant presence with numerous stores across the country, including in Madrid, Barcelona, and other major cities. The company also operates a Customer and Transport Operations Center (CTOC) in Spain, which supports its logistics and supply chain operations. For international professionals, H&M Group offers opportunities in retail, logistics, and corporate roles, with a multicultural work environment and a commitment to diversity and inclusion.

Industry: Fashion and Retail
Founded: 1947
Employees: 100,000–200,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona

Good to know if you are moving

H&M Group has a large presence in Spain with stores in many cities, including Madrid, Barcelona, and Valencia, offering opportunities for retail and logistics roles.
The company operates a Customer and Transport Operations Center (CTOC) in Spain, which is a hub for logistics and supply chain roles, potentially open to international professionals.
H&M Group is known for its inclusive and diverse work environment, with a strong commitment to equal opportunities and sustainability.
Working at H&M Group in Spain may require Spanish language skills for customer-facing roles, but corporate and logistics positions may offer more flexibility for English speakers.
H&M Group offers part-time and full-time positions, with many sales advisor roles being part-time, which can be suitable for those seeking flexible work arrangements.

In their own words

Additional information

At H&M Group, we are determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our teams should be made up of a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we approach challenges, what we perceive as possible, and how we choose to relate to our colleagues and customers worldwide. Therefore, all dimensions of diversity are taken into account in our hiring process.

All open roles at H&M Group