Wholesale Customer Experience Specialist

At HOFF, we have spent more than nine years reinventing the world of sneakers, combining design, creativity, and versatility to create products that accompany people in every moment of their day.

If you are passionate about offering excellent service, enjoy working in an international environment, and want to be part of a constantly growing brand, we want to meet you!

Ready to walk with us? 👟

As a Wholesale Customer Experience Specialist, you will be the main point of contact for our wholesale clients, ensuring an excellent experience throughout the entire order cycle. You will work cross-functionally with internal teams to ensure agile, efficient, and customer-oriented management, helping to build strong and lasting relationships with our international partners.

• Manage the daily relationship with wholesale clients (from different markets), providing close, agile, and high-quality service.

• Provide support to clients regarding inquiries related to orders, deliveries, products, and after-sales service.

• Coordinate with the Wholesale, Planning, Logistics, and Finance teams to ensure proper order management.

• Track orders from receipt to delivery, anticipating and resolving any potential issues.

• Manage claims and incidents, ensuring effective resolution within established deadlines.

• Keep client and order information up to date in internal systems.

• Gather client feedback and share opportunities for improvement with the different teams.

• Build trusting relationships with our clients, representing HOFF's values and service in every interaction.

• The HOFF Team is the true reflection of the brand, so they receive free product every season and generous discounts. 👟

• We like coming to the office and working together, but when we need it, we can work remotely. No need to fake being sick;) 💻

• Work hard. Play hard. We have a flexible schedule so you can focus on your goals and clear your mind. Plus, we leave the office at 2:00 PM on Fridays. 🕑

🌎 Location. This position is based at our offices in Alicante and requires a high level of interaction with international teams and clients. If you enjoy working in a dynamic, multicultural, and customer-focused environment, this could be your next challenge.

• We are an international brand focused on success and continuous improvement.

Movement sparks movement. Change sparks change.

If you want different results, you have to think different. Make different. Walk different.

What's known is never enough.

We show up as we are.

Nothing happens by playing it safe

Meaningful connections are built through respect.

We celebrate diversity and are committed to building teams that represent people with different backgrounds, perspectives, and skills. Employees are selected based on their qualifications, merit, and company needs.

If you liked what you just read about us, we'd love to meet you! 👋🏻

• Previous experience in Customer Experience, Customer Service, or Sales Support, preferably in a wholesale environment.

• Experience in the fashion, footwear, or lifestyle sectors will be valued.

• Customer orientation and excellent communication skills.

• An organized, resourceful person with the ability to manage multiple priorities in a dynamic environment.

• Proactive attitude, attention to detail, and the ability to work as part of a team.

• Advanced level of English (minimum C1), both written and spoken. Other languages will be valued.

• Proficient in Microsoft Office; experience with ERP or CRM will be valued.

En HOFF llevamos más de nueve años reinventando el mundo de las sneakers, combinando diseño, creatividad y versatilidad para crear productos que acompañan a las personas en cada momento de su día.

Si te apasiona ofrecer un servicio excelente, disfrutas trabajando en un entorno internacional y quieres formar parte de una marca en constante crecimiento, ¡queremos conocerte!

Ready to walk with us? 👟

Como Wholesale Customer Experience Specialist, serás el principal punto de contacto para nuestros clientes wholesale, garantizando una experiencia excelente durante todo el ciclo del pedido. Trabajarás de forma transversal con los equipos internos para asegurar una gestión ágil, eficiente y orientada al cliente, contribuyendo a construir relaciones sólidas y duraderas con nuestros partners internacionales.

• Gestionar la relación diaria con los clientes Wholesale (de diferentes mercados), ofreciendo un servicio cercano, ágil y de calidad.

• Dar soporte a los clientes en consultas relacionadas con pedidos, entregas, productos y servicio postventa.

• Coordinarte con los equipos de Wholesale, Planning, Logística y Finanzas para garantizar una correcta gestión de los pedidos.

• Realizar el seguimiento de los pedidos desde su recepción hasta la entrega, anticipando y resolviendo posibles incidencias.

• Gestionar reclamaciones e incidencias, asegurando una resolución eficaz y dentro de los plazos establecidos.

• Mantener actualizada la información de clientes y pedidos en los sistemas internos.

• Recoger feedback de los clientes y compartir oportunidades de mejora con los diferentes equipos.

• Construir relaciones de confianza con nuestros clientes, representando los valores y el servicio de HOFF en cada interacción.

• El HOFF Team es la viva imagen de la marca, por lo que recibenproducto gratiscada temporada y generosos descuentos. 👟

• Nos gusta venir a la oficina y trabajar juntos, pero cuando lo necesitamos pedimosremote. No hace falta que finjas estar enfermo;) 💻

• Work hard. Play hard. Tenemos un horario flexible para que puedas centrarte en tus metas y aclarar tu mente. Además, te echamos de la oficina los viernes a las 14:00. 🕑

🌎 Localización. Esta posición tiene base en nuestras oficinas de Alicante y requiere un nivel alto de interacción con equipos y clientes internacionales. Si disfrutas trabajando en un entorno dinámico, multicultural y orientado al cliente, este puede ser tu próximo reto.

• Somos una marca internacional con perspectiva hacia el éxito y mejora continua.

Movement sparks movement. Change sparks change.

If you want different results, you have to think different. Make different. Walk different.

What's known is never enough.

We show up as we are.

Nothing happens by playing it safe

Meaningful connections are built through respect.

We celebrate diversity and are committed to building teams that represent people with different backgrounds, perspectives, and skills. Employees are selected based on their qualifications, merit, and company needs.

If you liked what you just read about us, we'd love to meet you! 👋🏻

• Experiencia previa en Customer Experience, Customer Service o Sales Support, preferiblemente en un entorno Wholesale.

• Se valorará experiencia en los sectores de moda, calzado o lifestyle.

• Orientación al cliente y excelentes habilidades de comunicación.

• Persona organizada, resolutiva y con capacidad para gestionar diferentes prioridades en un entorno dinámico.

• Actitud proactiva, atención al detalle y capacidad para trabajar en equipo.

• Nivel avanzado de inglés (mínimo C1), tanto oral como escrito. Se valorarán otros idiomas.

• Buen manejo de Microsoft Office; se valorará experiencia con ERP o CRM.