Order Management and Delivery

Download, receive, and handle orders arriving at the Pick up Point, following established safety and prevention procedures.

Check that received orders are complete and in good condition, identifying and communicating any incidents or discrepancies.

Classify, organize, and locate orders in a safe and orderly manner, facilitating their quick location and delivery.

Prepare orders for collection, verifying the necessary information before handing them over to each customer.

Deliver orders ensuring correct customer identification and compliance with established procedures.

Resolve doubts and incidents related to order collection.

Use available tools and systems to consult, register, and update the status of orders.

Maintain the workspace clean, organized, and safe, both for the team and for customers.

Collaborate with the rest of the team and with other areas to guarantee a simple and positive shopping experience.

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

• Job ID: 372503

• Date posted: 25/10/2026