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Teleoperator (M/F/D) with Disability for In-Person Citizen Assistance / Morning Shift

On-site in Madrid·Added today (last checked 22 Oct)

ILUNION

434 open roles

Overview

Salary
€1,209 a month
Work mode
On-site, Madrid
Hours
33 hours a week

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This job advert was originally written in Spanish.

Requirements

What we're looking for

If you have experience in customer service, ease of communication, agility in using IT tools, and are motivated by working to help people, we want to meet you. Apply and be part of this citizen assistance project!

Education & certifications

Before joining the service, you will receive specific training to learn the operations, protocols, and tools necessary for the performance of the position.

  • Start: 28/10/2026.
  • Mode: On-site.
  • Location: Julián Camarillo, 45 - Madrid.
  • Duration: 7 working days, 42 hours.
  • Schedule: From 09:00 to 15:00 hours.
  • Unpaid training

Join our team!

Pay & benefits

What you'll get

  • Employment Promotion Contract for People with Disabilities.
  • 33 hours per week.
  • Morning shift schedule, usually between 07:00 and 16:00 hours, according to service planning.
  • Participation in a stable citizen assistance project with multi-channel services.
  • Salary according to the Contact Center Collective Agreement: €1,208.56 gross/month.
  • Additional bonus when performing in-person assistance functions in a mobile unit.
  • Expected start date: 10/11/2027

The role

Do you like helping people and providing clear and useful information? At ILUNION Contact Center BPO, we are looking for professionals with a vocation for service to join a citizen assistance project, managing inquiries and providing information through different communication channels.

What you'll do

  • Citizen assistance and information through different communication channels.
  • Resolution of inquiries and guidance on procedures and services.
  • Registration and management of information in the service applications.

How you'll work

  • In-person work at C/ Julian Camarillo 45, Madrid, Suanzes metro.

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry
Hotels
Founded
2014
Employees
50,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

  • ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
  • The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
  • ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
  • The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
  • ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.
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