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92,000+ live jobsSummer Support - Granada Office
On-site in Granada·Added 5 months ago (last checked 21 Oct)
Our summary
- Work mode
- On-site, Granada
- Contract
- Internship
- Education
- University degree
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
Nice to have
This job advert was originally written in Spanish.
Requirements
What we're looking for
Bachelor's Degree/Degree/Diploma/Module (Law, Economics, Business Administration) + official MIFID certification (valuable) + LCI Certificate.
Minimum of 6 months of experience in Customer Service within the banking sector and in service provision for financial advisory.
Banking operations, financial products, and sales techniques
The role
Manage customer interactions in the office during their visit in order to comply with the strategy set by the bank and the channel.
They will seek to satisfy the customer's operational needs, providing an outstanding customer experience and ensuring that said action is carried out in accordance with the established parameters.
What you'll do
1. Inform clients or prospects about our product offering so that they may choose those that best suit their financial needs. Proactively seek cross-selling opportunities based on said needs. Achievement of set commercial objectives (Commercial Action).
2. Provide solutions to presented problems or requested operations in the most efficient and satisfactory manner, always seeking high standards in Customer experience.
3. Execute those operations or actions required by the client in accordance with existing procedures, internal audit, and security standards (Execution of Procedures and Operations).
4. Demonstrate knowledge of the bank's products and campaigns, as well as the market and competition. Understand the functioning and operation of other bank channels with which there is a direct relationship (Knowledge and Training).
5. Share with their manager, and the channel, all relevant information regarding clients or processes that may be gathered during the performance of their customer service work to help improve the bank.
How you'll work
Reason:
For our Granada office we are looking for an intern with full-time hours and schedule Monday to Thursday from 8:30 a.m. to 2:00 p.m. and from 4:00 p.m. to 6:30 p.m., Friday from 9:00 a.m. to 3:00 p.m.
About ING
ING is a global financial institution with Dutch roots, offering banking, insurance, and asset management services to over 37 million customers worldwide. The company operates in over 40 countries and is a major player in the European banking sector, with a strong focus on digital transformation and innovation.
In Spain, ING has a significant presence with offices in Madrid and Barcelona, employing over 1,500 people. The Spanish arm is a key hub for the bank's technology, risk, and business functions, offering a dynamic, international work environment. For international professionals, ING Spain provides opportunities to work in diverse areas such as engineering, cybersecurity, data science, and business development, with a strong emphasis on professional growth and a collaborative culture.
- Industry
- Banking and Fintech
- Founded
- 1991
- Employees
- 50,000–60,000
- Headquarters
- Amsterdam, Netherlands
- In Spain
- Madrid
Good to know if you are moving
- ING Spain is a major tech and risk hub, with many roles in English, making it accessible for non-Spanish speakers.
- The company offers a hybrid working model and supports relocation packages for international talent.
- ING is a global leader in digital banking, providing strong brand recognition and career development opportunities.
- The Spanish offices are located in Madrid, a major European capital with a high quality of life and excellent international connectivity.
- The bank has a strong focus on internal mobility, allowing employees to move between different departments and countries.