Senior Product Owner (Application Experience) - fully remote within Europe (m/f/d)

This is a create-and-run role.

As Senior Product Owner, you take end-to-end ownership of a strategically important, AI-driven product area: defining what it becomes, shaping how it’s built, standing up the operation that keeps it trustworthy in production, and building the team that can actually run it.

You start lean. You will not inherit a dedicated department on day one. What you will inherit is leadership backing, access to a strong engineering organisation, and a mandate to define what the team around this product has to look like - then staff it with us. That starts with at least one technically strong engineer on the agentic side, and grows into the operational capacity the live product needs: monitoring, escalation, human-in-the-loop coverage, and a support process that catches failures before the customer sees them.

Product

• Own the product end-to-end, from an existing prototype through launch and scale
• Define the product vision and translate it into a structured roadmap - from a focused MVP to a scaled, revenue-generating premium feature
• Create and manage a quality backlog: epics, user stories, acceptance criteria, and iterative releases
• Design the human-in-the-loop experience: where the AI acts autonomously, and where a human confirms
• Own the legal, consent, and compliance framework - handling sensitive data is a go/no-go; you drive it to a decision with Legal and leadership before launch
• Set and own the success metrics that matter - quality, coverage, efficiency, and user trust - and iterate on real outcomes
• Coordinate cross-team dependencies across the wider platform. Owning that intersection is core to the role.

Operations

• Treat this as a live operation that runs every day against third-party sites that actively defend against automation and keep changing, so the interface is never stable and the work is never done.
• Stand up monitoring, alerting, and escalation so failures are caught inside the team, not by the customer.
• Define the support process around it - who watches, who intervenes, what gets handed back, and how fast.
• Set the operating cadence: what “healthy” looks like day to day, what gets reviewed weekly, and what is a launch blocker versus a known residual risk.

Team

• Define the team this product actually needs - a shape fit for an agentic product that also has to run as an operation
• Build the engineering team that takes the prototype to a reliable, user-facing product
• Staff it with us: start lean, then grow into that shape. What is real is that you decide what “fit for the task” looks like and we hire into it with you.
• Grow with the product. The natural path is from builder of the MVP to owner of the live product and the operation around it.

• 5+ years of Product Ownership / Product Management, ideally in a data-driven, platform, or marketplace environment
• A proven track record of taking a product from early-stage capability to something users actually use - and staying with it after launch. You have closed the gap between internal prototype and live product: one where mistakes reach real people at volume.
• Experience building or owning a quality and evaluation loop for an AI product. You can define what good means in measurable terms and prove it.
• Experience running a live operation, not only shipping features. You have owned monitoring, quality, incident paths, or a process that has to work every day in front of customers.
• Evidence you have shaped a team around a product: defined the roles, hired or grown into them, and led the people doing the work. You do not need to have built a 20-person org. You do need to have decided what “enough team” looks like and made it real
• Comfort with AI/LLM-driven products - you don’t need to code, but you need to understand agent behaviour and success/quality/cost trade-offs
• Strong analytical judgment: decisions grounded in data, fluency in metrics, OKRs, and experimentation
• The maturity to own ambiguous, high-stakes topics (legal, compliance, data handling, operational risk) and drive them to a decision
• Clear, structured communication: specs engineers can execute, operating cadence a team can run, narratives leadership can align behind
• Comfort creating clarity where none exists
• Fluency in English (our working language)

• Experience shipping products with real compliance, consent, or data-protection complexity
• Experience across B2C and B2B, or marketplace products
• Strong UX instincts - you have partnered with design and can turn user needs into crisp flows
• You have hired or grown at least one specialist role (engineer, ops, or support) rather than only working through a team you were given

• True ownership of a strategically important product, with leadership backing to staff the team you define - starting lean, growing as the product goes live
• The rare combination of a greenfield-style build inside a stable, profitable company: fast iteration and real-world feedback, without early-stage chaos
• A seat that is product and operations. You own the path from spec to live, including the cadence after launch
• A credible growth path from building the MVP to running the live product and the dedicated team around it - without us writing you a title we have not earned together yet
• Direct collaboration in a strong product organisation, and cross-functional exposure across Product, Engineering, Data, Legal, Customer Support, and Marketing
• Remote flexibility, a modern tech stack, the annual company summer getaway, and team meetups across the EU

If you are energised by turning a prototype into a product people rely on, and then keeping it reliable in production - if you want to build the team and the operating model, not just the backlog - and if you want to remove one of the most stressful parts of the job search for paying customers who trust us with that moment: this is the seat.

Let’s build it together.