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Quality & Experience Manager

Hybrid in Manresa·Added 2 months ago (last checked 13 Nov)

Kids&Us Spain Careers

268 open roles

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Our summary

Hours: Jornada intensiva on Fridays and in summer
Work mode: Hybrid, Manresa
Spanish: Expected (ad in Spanish)
English: Required

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

We are looking for a person with experience in Customer Experience, Service Excellence, Operational Excellence, or Quality, especially in multi-site organizations, franchises, or international networks, capable of combining an analytical vision with a clear orientation toward action.

Someone who enjoys identifying opportunities for improvement, designing scalable solutions, and collaborating with different teams to drive changes that generate value.

To succeed in this position, we would like you to bring:

Analytical capacity to interpret information, identify patterns, and translate findings into concrete actions.
Experience in the design and implementation of quality processes, models, or systems.
Skills in organization, planning, and project management.
Ability to work cross-functionally and positively influence different interlocutors and teams.
Advanced level of English.

Nice to have

We will love to meet you if you also bring:

Experience working in franchise environments or international networks.
Knowledge of customer experience methodologies, Voice of Customer, or satisfaction programs.
Experience in quality control systems.
Sensitivity toward the educational sector and the improvement of the learning experience.
A mindset oriented toward continuous improvement, excellence, and generating impact.

Pay & benefits

What you'll get

We offer you the opportunity to be part of an innovative, international, and purposeful educational project, where quality and experience are key elements to continue growing.

In addition:

You will have a direct impact on the experience of thousands of families, students, and schools around the world.
You will lead strategic initiatives that contribute to the evolution and continuous improvement of the Kids&Us model.
You will work in a cross-functional and collaborative environment, alongside teams from different areas and countries.
You will be part of a close, motivated, and multidisciplinary team that combines education, innovation, design, and technology.
You will enjoy a hybrid working modality (2 days in HQ and 3 days of teleworking).
You will have a flexible schedule from Monday to Thursday and intensive working days on Fridays and during the summer.
You will have a day off on your birthday, discounts for your family, and other benefits designed to accompany you in your professional and personal development.

The role

At Kids&Us, we design experiences that connect with the emotion of learning English.

We are proud to have a global community of schools, teams, and professionals committed to offering an exceptional experience to our families and guaranteeing the excellence of our method in all the markets where we are present.

To continue growing and ensuring the consistency and quality of our educational model, we are looking to incorporate a Quality & Experience Manager, a key position to ensure that the Kids&Us experience is lived with the highest standards throughout our international network.

What you'll do

Your mission will be to guarantee the excellence and consistency of the Kids&Us experience on a global level, driving quality systems that allow us to identify opportunities for improvement, activate significant changes, and ensure the correct application of our model.

Design and deploy a global quality system that ensures compliance with the standards and processes that make the correct implementation of the Kids&Us method possible, promoting an excellent educational experience and maximizing student learning.
Safeguard the global consistency of the Kids&Us experience, guaranteeing the correct application of quality standards in all markets.
Design and lead satisfaction and experience studies aimed at the different stakeholders of the organization.
Transform data, feedback, and insights into concrete initiatives that contribute to improving the experience and generating real impact.
Promote a culture of continuous improvement based on listening, analysis, and informed decision-making.

About Kids&Us Spain Careers

Kids&Us is an educational organization specializing in English language learning for children from one year old, using a natural and intuitive methodology based on how children acquire their mother tongue. Founded in Spain, the company operates a network of over 600 schools across more than 10 countries, with a strong presence in Spain, Italy, France, and other European markets. Its curriculum focuses on early childhood and primary education, offering programs that combine classroom teaching with digital tools and materials.

In Spain, Kids&Us has a significant footprint with numerous schools across the country, particularly in Catalonia and the Madrid region. The company is known for its structured teaching methodology and provides ongoing training and support for its teachers. For international professionals, Kids&Us offers opportunities to teach English in a dynamic, child-centered environment, with roles available in various Spanish cities. The company values a communicative and immersive approach, making it an attractive option for native or fluent English speakers looking to work in education in Spain.

Industry: Education
Founded: 2000
Employees: 1,000–5,000
Headquarters: San Cugat del Vallès, Spain
In Spain: Barcelona, Madrid, Cerdanyola del Vallès and 6 more

Good to know if you are moving

Kids&Us is a Spanish-founded company, so working here offers a direct insight into the Spanish education sector and business culture.
The company has a strong presence in Spain, with schools in many cities, providing opportunities for relocation to various regions.
Teaching roles are open to native or fluent English speakers, making it accessible for international professionals.
The company provides training and support for its teaching methodology, which can be beneficial for those new to the education field.
Many positions are part-time, which may be suitable for those seeking flexible work arrangements while living in Spain.

In their own words

Additional information

If you are passionate about quality, continuous improvement, and creating experiences that make a difference, we will love to meet you.

This could be your next challenge!

Kids&Us embraces diversity and is committed to attracting qualified candidates who also embrace and value diversity and inclusivity. Kids&Us is an Equal Opportunity Employer. We stand against discimination or harassment of any kind. We embrace the uniqueness in everyone and we encourage each individual to be their true selves.

Information clause: Data controller: Kids&Us English, S.L. with address at avenida Tudela, 12, 08242 Manresa (Barcelona). Purpose: management of CVs, profiles, and professional candidacies. Recipients: Kids&Us English, S.L. and its entire network of affiliated centers and franchises. Rights: you have the right of access, rectification, erasure, opposition, restriction of processing, data portability, to not be subject to automated individual decisions, and to revocation. To exercise the above rights, as well as for any query related to the processing of your data, you may contact the data controller at the email address info@kidsandus.com. You can find more information on the page https://www.kidsandus.es/es/footer/politica-de-privacidad

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