Customer Experience & Services Manager

On-site in Barcelona·Full-time·Added 9 days ago

MediaMarkt España

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Barcelona
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
University degree
“Formación orientada al servicio (idealmente en la industria hotelera y retail o de eventos) y / o un título (doble) con enfoque en venta / marketing” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

You love interacting with people and are passionate about innovative technology. Your skills:

Service-oriented training (ideally in the hospitality and retail or events industry) and / or a (double) degree with a focus on sales / marketing
You have several years of professional experience in retail and an excellent service mindset.
You have knowledge of and interest in products and trends in the consumer electronics industry
You are customer- and service-oriented.
You have strong leadership skills.
You have experience in social media.
You have strong analytical and communication skills and you are a proactive person.

The role

What you'll do

As Customer Experience & Services Manager (m/f/d), you will provide a consistent and excellent omnichannel customer experience. Your tasks include:

Analyzing customer satisfaction in the store, identifying its potential, and deriving improvement and action plans together with the store manager.
Implementing the specified national service strategy.
Being the point of reference for the customer, as well as being the first point of contact.
Being responsible for the store's NPS.
Ensuring the execution of all customer experience management tasks
Coordinating customer-related activities and campaigns together with the sales team.
Leading and training the team
Organizing and managing the customer service team as efficiently as possible to satisfy customers.

Job Infos

Location: Barcelona
Media Markt Barcelona
Department: Tienda - Cajas / Info / Service
Entrylevel: Managers
Type of Employement: Full Time
Working Hours: 40
Persona: Job Requisition Store Employee
Recruiter:
Recruiter: Camila Pigatto Vie

About MediaMarkt España

Industry: Retail
Website: mediamarkt.es

In their own words

About the company & team

Do you want to be part of the future of retail? Let's Go!

At MediaMarkt, "Let's Go!" is more than a slogan, it is an attitude. We are passionate about technology and we want to inspire both our customers and our team. We are looking for talent to share this passion and build the shopping experience of the future together, with more than 7,000 people in Spain.

MediaMarkt is the leading omnichannel company in Spain and Europe in the distribution of consumer electronics and related services. We are part of the MediaMarktSaturn group, with more than 1,000 stores in 11 countries and a global team of more than 52,000 people. In Spain, we have 112 establishments, an online store, a Logistics Center and Service HUB in Pinto (Madrid), and our Head Offices in El Prat de Llobregat (Barcelona).
We work every day to be the first choice for our customers as a trusted omnichannel retailer, offering tailored solutions in a technology-driven world. Our success is based on constant adaptation to new consumption trends, a wide variety of products, services, and solutions, and on providing a unique and personalized shopping experience. All this, with a firm commitment to leaving a positive legacy in society and the environment.
The best solutions arise when diverse perspectives come together. That is why, at MediaMarkt, we value diversity, promote equal opportunities, and foster inclusion, creating an environment where all people can develop and contribute their talent. Thus, we work to be the benchmark company as The Experience Champion within the consumer electronics sector.
Join our team and let's build a diverse, innovative, and exciting future together! Let's Go!

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