Retail Store Manager — Madrid

LAAGAM is an independent fashion brand with a growing retail presence. We are looking for a Store Manager to lead one of our teams in Madrid.

You will own the store as a business: sales, customer experience, team leadership, schedules, visual standards, stock accuracy and daily operations.

This is a hands-on leadership role. You will read the numbers, decide what needs attention and work alongside the team on the shop floor to make it happen.

Your mission

Build a reliable, commercially strong store team that delivers an unmistakably LAAGAM customer experience and improves performance week after week.

• Own daily, weekly and monthly sales targets and turn performance into clear actions for the team.
• Track the store’s key indicators, including sales, conversion, average order value and units per transaction.
• Lead by example on the shop floor and make sure customers receive confident, attentive and on-brand service.
• Coach the team on product knowledge, styling, selling, cross-selling and handling customer issues.
• Capture recurring customer and product feedback and share it with the Retail and Merchandising teams.
• Organise schedules and coverage around trading needs, weekends, holidays and peak periods.
• Set clear expectations, give useful feedback and follow up on individual and team performance.
• Support recruitment, onboarding and training for new team members.
• Address attendance, conduct, performance and team issues early, documenting and escalating them when needed.
• Create a store culture that is demanding, supportive and accountable.
• Own opening, closing, cash, returns, incidents and daily operational routines.
• Maintain strong visual merchandising, cleanliness and presentation standards throughout the store.
• Coordinate deliveries, replenishment, stockroom organisation, stock checks and inventory counts.
• Protect stock accuracy and escalate product, systems or operational issues with clear context and follow-up.
• Deliver concise weekly reporting on performance, team priorities, stock issues and actions required.

• Full-time, on-site role in Madrid.
• Direct ownership of a LAAGAM store’s team, customer experience and commercial performance.
• Onboarding and ongoing support from the Retail team.
• A hands-on leadership role in a growing independent fashion brand.
• LAAGAM employee product benefits.
• Start date: as soon as possible.

• Submit your application and CV through this page.
• If your experience matches the role, we will invite you to an asynchronous video interview in Hireflix focused on leadership, the customer and store performance.
• The Retail team reviews every video and decides who moves to a live interview. Hireflix does not make hiring decisions.

• The store meets its commercial targets with a clear understanding of what drives the result.
• The team knows the priorities, receives regular feedback and performs consistently across shifts.
• Customer experience and visual standards remain high even during peak periods.
• Schedules, stock, cash and store routines are accurate and do not depend on last-minute fixes.
• Problems are identified early, owned and followed through to resolution.

• At least 2 years of experience leading a fashion or premium retail store, or as an Assistant Store Manager with substantial responsibility.
• Evidence of using store KPIs and sales targets to set priorities and improve performance.
• Hands-on team leadership: scheduling, coaching, feedback, onboarding and performance follow-up.
• Strong customer focus, commercial judgement and confidence selling alongside the team.
• Comfort with stock, inventory, cash procedures, visual merchandising and the pace of daily retail operations.
• Professional fluency in Spanish and working English for international customers.
• Based in Madrid and available for rotating shifts, weekends and peak retail periods.
• Organised, decisive and calm when several operational issues need attention at once.