Customer Relationship Manager
This role manages customer experience and operational teams to improve satisfaction and sales. It offers continuous training and numerous benefits within a multinational company.
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This job advert was originally written in Spanish.
This challenge is for you if...
You have a fluent level of English (minimum B2) to interact in diverse environments and coordinate projects.
You have training or interest in the retail sector, understanding point-of-sale dynamics and visual communication.
You are motivated by management using agile methodologies (Jira), the use of digital tools, and exploring how Artificial Intelligence drives efficiency.
You stand out for your organizational capacity, autonomous task management, attention to detail, and analytical vision.
If what you value most is...
Continuous learning: Experimenting with new digital tools, agile methodologies, and the integration of Artificial Intelligence into creative and technical processes.
Teamwork: A collaborative and cross-functional environment where you connect designers, suppliers, internal teams, and store teams daily under a single vision.
Stability and growth: The opportunity to participate in key physical store transformation projects, such as high-impact openings and remodeling.
Human culture: A transparent and close environment where your ideas for optimization and continuous improvement are truly heard and implemented.
What we offer...
An Impactful Onboarding: Deep immersion into the specific area's strategy to ensure you have everything you need from your first day.
Tailor-made Development: Continuous training plans and personalized itineraries to grow your talent within the organization.
Flexibility and Work-Life Balance: Hybrid work model (2 days of teleworking) and flexible schedules so you can adapt your workday to your lifestyle.
Wellness Benefits: Free access to our sports facilities and the possibility of using our shuttle service.
Are you passionate about seeing how your ideas come to life in physical spaces and transforming every store visit into an unforgettable visual experience?
What you will do...
Integral project management: You will participate in the coordination of the network's image and central services from definition to final delivery, prioritizing tasks in Jira and supporting execution in openings and remodeling.
Digital supports and communication: You will support the creation, uploading, and projection of content on store digital supports, as well as the management of background music and the sensory experience.
Innovation and automation: You will explore process automation through Artificial Intelligence, while also improving supplier websites for the extraction of key data and statistics.
Cross-functional connection and interaction: You will act as a link with external suppliers, designers, and internal teams to ensure the development of new concepts and communication elements.
If you feel your profile connects with this vision and you want to be part of a team that redefines the store experience every day, we want to meet you!
Leroy Merlin is a French home improvement and DIY retail chain, part of the Adeo group, operating over 100 stores across Europe and Brazil. In Spain, Leroy Merlin runs a dense network of large-format stores (more than 90 outlets) under the banner of Leroy Merlin España, covering most provinces with a strong focus on home improvement, construction materials, and garden products. The company is a major employer in the Spanish retail sector, with a significant workforce in stores across the country.
For international professionals, Leroy Merlin España offers a distinctive retail environment with roles spanning sales, logistics, and project management. The company's Spanish operations are decentralized, with stores in nearly every autonomous community, from Madrid and Barcelona to smaller cities like León, Sagunto, and La Orotava. They hire for both store-based and support roles, and the work culture emphasizes customer service and operational efficiency. While Spanish is the working language, the company's scale and structure can offer opportunities for professionals with retail, logistics, or project management backgrounds.
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