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Customer Relationship Manager

On-site in Oleiros·Added 2 days ago (last checked 22 Oct)

Leroy Merlin

280 open roles

Our summary

Work mode
On-site, Oleiros

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Someone with experience in managing operational teams and direct customer contact, capable of combining analysis, empathy, and problem-solving. We are thinking of someone with experience in environments such as commercial supervision in franchises/retail, a leader of teams with operational workload and financial or procedural responsibility, or someone responsible for incident management and customer experience.

Nice to have

A project where you can design experiences and leave your mark.

Pay & benefits

What you'll get

+70 benefits, ongoing training, and the opportunity to grow in a multinational company.

The role

🚀 Are you passionate about leading teams, improving processes, and putting the customer at the center?

At Leroy Merlin, we are looking for a person for our X store who combines strategic vision, sensitivity toward the customer experience, and a firm hand in day-to-day operational management.

There is a place for you as our next Customer Relationship Manager! This is a key role that connects customer emotions with the efficiency of our facilities. A role with real, cross-functional impact, with lots of contact with teams, customers, and installers, where every decision counts.

What you'll do

We could say your role will be that of a connector between customer, store, teams, and installers. But better yet, let us tell you everything you will do:

You will resolve issues and actively improve the NPS.

You will be in direct contact with customers, world leaders, and installers.

You will review after-sales processes to ensure quality and satisfaction.

📊 Installations Strategy:

You will drive installed sales figures, defining which sections to boost and which to stabilize.

You will support the world leader in the commercial strategy for the area.

You will train sales teams to minimize errors and issues.

🧠 Leadership & Operations:

You will coordinate the Customer Relationship Coordinator and work hand in hand with the Customer Projects Coordinator.

You will be the bridge with store management, collaborating on the overall strategy.

You will have a strong presence on the sales floor, leading from the ground and never losing sight of the customer vision.

Who are we looking for?

🎁 What awaits you at Leroy Merlin?

Hiring process

🔗 If this challenge resonates with you, don't hesitate to sign up—we're waiting for you!

Let's create something great together! The only limit is you 🫵

About Leroy Merlin

Leroy Merlin is a French home improvement and DIY retail chain, part of the Adeo group, operating over 100 stores across Europe and Brazil. In Spain, Leroy Merlin runs a dense network of large-format stores (more than 90 outlets) under the banner of Leroy Merlin España, covering most provinces with a strong focus on home improvement, construction materials, and garden products. The company is a major employer in the Spanish retail sector, with a significant workforce in stores across the country.

For international professionals, Leroy Merlin España offers a distinctive retail environment with roles spanning sales, logistics, and project management. The company's Spanish operations are decentralized, with stores in nearly every autonomous community, from Madrid and Barcelona to smaller cities like León, Sagunto, and La Orotava. They hire for both store-based and support roles, and the work culture emphasizes customer service and operational efficiency. While Spanish is the working language, the company's scale and structure can offer opportunities for professionals with retail, logistics, or project management backgrounds.

Industry
Retail
Founded
1923
Employees
100,000–200,000
Headquarters
Lille, France
In Spain
Madrid, Barcelona, Seville and 37 more

Good to know if you are moving

  • Leroy Merlin operates a large network of stores across Spain, with a strong presence in many cities beyond Madrid and Barcelona, including smaller cities like León, Sagunto, and La Coruña.
  • The company is part of the Adeo group, a global alliance of home improvement retailers, which can offer international professionals opportunities for cross-border mobility.
  • Roles are often customer-facing and store-based, so Spanish language proficiency is typically required for most positions.
  • The company offers a wide range of roles, from sales and logistics to project management, which can be a good fit for professionals with different backgrounds.
  • Working hours and contracts vary by store and role, with many positions offering part-time or rotating schedules.

In their own words

About the company & team

A team that believes in purpose, commitment, and people.

🌍 Because changing the world starts with changing the way we inhabit it. And with you, anything is possible.

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