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Customer Service Assistant

On-site in Alcobendas·Full-time·Added 2 days ago (last checked 16 Oct)

METRO/MAKRO

94 open roles

Overview

Work mode
On-site, Alcobendas
Contract
Full-time
Hours
Split day (jornada partida) · Includes weekends
Education
Vocational training (FP Grado Medio)
Driving licence
Own vehicle
Benefits
Flexible pay plan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Education
  • Minimum experience of 1 to 3 years in similar positions.
  • We value having a customer-oriented attitude, as well as proactivity and initiative to solve problems.

Please note that it is necessary to have your own vehicle. Additionally, your schedule will be Monday to Sunday on a split shift from 10:30/11:00 to 14:30/15:00 and from 17:30/18:00 to 21:30/22:00 with two days off.

Pay & benefits

What you'll get

🌍Be part of an international company, leader in wholesale distribution and that seeks to continuously contribute to the culture and social life of the more than 30 countries in which we are present.

🙌Benefits include discounts at Makro, a 24-hour health app, a basket and a day off at Christmas, the possibility of opting for our flexible compensation plan, and much more.

🚀The opportunity to have continuous development, through various top-level training resources such as our MPower platform, the Gofluent language program or our Goodhabitz catalog with numerous masterclasses.

🥂As in bars and restaurants special moments are celebrated, in #makroteam we also celebrate special days throughout the year.

📋This position will have a permanent seasonal contract on a full-time basis.

The role

We are looking for a Customer Service Assistant to join our team at Makro Alcobendas. Below, we tell you all the details of the role:

Your mission: you will attend to customers, sell and perform checkout duties in order to support the achievement of the objectives set for the store.

Your duties:

  • You will perform daily cash counts in the section.
  • You will collaborate in the development of promotions and communications with customers.
  • You will support the center's team to achieve the attainment of sales objectives.
  • You will provide support in the management of the different sections reporting incidents and critical points.

Organizational Level

  • You will report to the Customer Service Manager of your center.
  • You will not have a team under your supervision.

About METRO/MAKRO

METRO/MAKRO is a global wholesale and food service company, operating cash-and-carry stores and digital solutions for the HoReCa (hotel, restaurant, catering) sector. Headquartered in Düsseldorf, Germany, METRO is one of the world's largest wholesale distributors, with operations in over 30 countries and a strong focus on food and non-food products for professional customers. In Spain, the company operates under the MAKRO brand, with a network of stores and logistics platforms serving hospitality and retail clients nationwide.

MAKRO has a significant presence in Spain, with stores and distribution centers in cities such as Madrid, Barcelona, Málaga, Bilbao, Seville, and others. The company offers a range of roles from commercial and sales positions to logistics and operational management, often requiring direct customer interaction. For international professionals, MAKRO provides opportunities in a stable, multinational environment, with a focus on commercial skills and customer service. The work culture emphasizes operational excellence and digital transformation, making it a relevant employer for those seeking roles in wholesale, retail, and supply chain.

Founded
1964
Employees
50,000–100,000
Headquarters
Düsseldorf, Germany
In Spain
Madrid, Barcelona, Málaga and 21 more
Website
makro.es

Good to know if you are moving

  • METRO/MAKRO operates in over 30 countries, offering international career mobility and a global network.
  • The company is a leading supplier to the hospitality industry, providing stable demand for commercial and logistics roles.
  • Spain is a key market for MAKRO, with numerous stores and distribution centers, creating a wide range of job opportunities.
  • Roles often require Spanish language skills, but the company values international experience and offers training programs.
  • The company has a strong focus on digital transformation, with opportunities in e-commerce and digital solutions.

In their own words

About the company & team

Hello, Hallo, Hello! Do you want to be part of the team that is transforming the hospitality industry?
If your answer is yes, keep reading because you're in the right place. You've probably heard of us or even know someone who works at Makro. We have more than 3,500 employees across Spain, but we want you to get to know us better. Makro is a subsidiary of the German METRO Group, whose goal is to take distribution within the HoReCa sector to the highest level, leveraging the advantages of digitalization, delivery service, and always focusing on the customer and the success of their business.

Additional information

If everything you have read matches your professional expectations, wait because there is more. At Makro, you will find an authentic, inspiring team passionate about the hospitality sector (of course 😉) and in which you can create and leave your mark 💙. A team that we call ‘ONE METRO’, with whom we have fun, celebrate, advance, and win together. Only in this way will we be able to make a difference and reach the top.

At Makro, we are committed to Equal Opportunities between women and men and we commit to ensuring it in the selection processes we carry out.

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