Customer Success Specialist – Intern / Graduate Trainee

Murcia, Spain (Remote)·Full-time·Added 8 days ago

Minderest

4 open roles

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What they offer

Internship contract
Full-time hours.
Fully remote
Only from certain places, per the ad: “Remote work model based mainly in Florida.”

What they ask for

Have the right to work in Spain
Minderest doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.

The role

Are you bilingual in English and Spanish? Are you looking to kickstart your professional career in the tech and SaaS industry?

We are looking for an enthusiastic Customer Success Specialist (Intern / Graduate Trainee) with a passion for technology, customer service, and a strong drive to learn. In this entry-level role, you will support our Customer Success team in managing a portfolio of global accounts. Your main objective will be to learn our platform inside out, assist in daily client operations, and ensure our customers are engaged and supported.

This is a unique opportunity to receive direct mentorship from experienced professionals, gain hands-on tech experience, and accelerate your growth within an expanding international business unit.

What you'll do

As a Trainee / Junior Specialist, your primary focus will be learning client workflows and supporting the team across the following areas:

Customer Support & Relationship Building: Assist Senior Account Managers with day-to-day client inquiries, troubleshoot basic software questions, and build professional, friendly client relationships.
Onboarding & Adoption Support: Help guide new clients through initial platform setup, ensuring they understand core functionalities and adopt the tool into their daily routines.
Client Education: Help create and update user guides, tutorials, and training resources. Assist in conducting product walkthroughs for end-users.
Data & Reporting: Extract data and assist in preparing basic performance reports using business intelligence tools to showcase value to clients.
CRM & Operational Excellence: Maintain accurate client records in our CRM (HubSpot) and support internal workflow optimizations.
Cross-Functional Collaboration: Work closely with Sales, Product, and Operations teams to share client feedback and support seamless customer experiences.

Requirements

What we're looking for

Education: University students in their final year (eligible for an internship agreement) or Recent Graduates (Degrees in Business Administration, Marketing, Communications, Engineering, or related fields) with 0-1 years of professional experience.
Language Skills: Native/Fluent in English (essential for interacting with international clients). Spanish will be a plus.
Tech-Savvy: Quick to learn new software tools independently. Proficiency in Google Suite is required; familiarity with CRMs (like HubSpot) or basic data tools is a strong plus.
Communication Skills: Excellent written and verbal communication skills. Comfortable speaking in front of clients and hosting short video meetings.
Detail-Oriented & Organized: Proactive attitude toward problem-solving with a structured approach to daily tasks.
Analytical Mindset: Comfortable working with basic spreadsheets, numbers, and reporting data.
Growth Mindset: High coachability, eagerness to receive feedback, and a genuine interest in building a long-term career in the SaaS industry.

Pay & benefits

What you'll get

💰 Competitive Compensation: Internship stipend or entry-level salary aligned with profile and contract type.
📈 Performance Bonuses: Aligned with team and department milestones.
🎓 Contract Options: University Internship Agreement (Curricular/Extracurricular) or Entry-Level / Graduate Employment Contract.
⚕️ Healthcare coverage options (role/location dependent).
⌚ Paid time off and flexible schedule options.
📚 Professional Development: Annual training budget for technical certifications and a structured mentorship program to guide your career path.
💻 Location / Work Setup: Remote work model based mainly in Florida. Minderest provides the work equipment for your development (computer, monitor, keyboard, mouse, headphones, etc.).
🧑🤝🧑 Culture: Young, diverse, and global team environment committed to innovation and peer collaboration.

Hiring process

Screening: Profile review verification.
Basic Skill Assessment: A short, practical exercise evaluating your communication, analytical thinking, and problem-solving skills.
Interviews: Conversations with the CS Team Lead and People Team to discuss your motivations, career goals, and cultural fit.

About Minderest

Minderest is a price intelligence company that provides SaaS solutions for businesses to monitor and analyze competitor pricing in real time. The company serves clients across various industries, including retail and e-commerce, helping them optimize their pricing strategies and maintain competitive advantage. Minderest operates globally, with a strong presence in Europe and Latin America, and is headquartered in Murcia, Spain.

In Spain, Minderest has its main office in Murcia, where it fosters a dynamic and international work environment. The company values innovation and data-driven decision-making, making it an attractive option for international professionals interested in SaaS, data analytics, and customer-facing roles. With a growing team and a focus on customer success, Minderest offers opportunities for career growth and cross-cultural collaboration, particularly for those with language skills in German, English, and Spanish.

Industry: Price Intelligence
Founded: 2009
Employees: 100–250
Headquarters: Murcia, Spain
In Spain: Murcia
Website: minderest.com

Good to know if you are moving

Minderest is headquartered in Murcia, Spain, a city known for its lower cost of living compared to Madrid or Barcelona.
The company has a strong international presence, with clients and operations across Europe and Latin America, offering opportunities for cross-border collaboration.
Minderest values bilingual professionals, with roles requiring German, English, and Spanish language skills, making it suitable for international candidates.
The company offers graduate trainee and internship programs, providing a pathway for early-career professionals to enter the SaaS and price intelligence industry.
Minderest uses Factorial as its HR platform, indicating a modern and digital-first approach to employee management.

In their own words

About the company & team

Minderest is an AI Retail Pricing SaaS Suite helping enterprise retailers, manufacturers, and marketplaces improve pricing execution through data-driven insights and automation. Built for enterprise scale, we support global pricing teams with a suite designed to deliver measurable impact.

Enterprise customers include Sephora, Epson, Brother, AliExpress, The Home Depot, L'Oréal, HP, Samsung, LG - and 400+ customers globally.

Additional information

Accelerated Learning: Gain early exposure to cutting-edge price intelligence and AI solutions.
Mentorship: Work side-by-side with senior professionals who are dedicated to training you and building your SaaS skill set.
Global Impact: Support operations for world-renowned enterprise brands like HP, L'Oréal, and eBay from day one.

Minderest is an equal opportunity employer. We welcome, value, and respect all individuals, and our Equality and LGBTQ+ Plan ensures an inclusive work environment focused on your professional development.

All open roles at Minderest