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Technical Account Manager 2

Hybrid in Madrid·Added 4 days ago

Datadog

16 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Datadog doesn't mention sponsorship in the ad.
Be near Madrid for hybrid days
No relocation package mentioned.

Pay & benefits

What you'll get

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Requirements

What we're looking for

Someone with a solid technical grounding and hands-on experience of IT Operations
Confident in your hands on experience AWS, Azure or GCP
Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
Able to sit up to 4 hours, traveling to and from client sites
Able to travel via auto, train or air up to 30% of the time
Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

The role

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

What you'll do

Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
Analyze customer's IT Operations environment on a regular basis and provide recommendations that will maximize Datadog's value.
Be the customer's advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Collaborate with Datadog's product management, engineering and technical services teams to help identify new features and products
Continuously evolve best practice to technical product adoption and customer success

How you'll work

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Hiring process

4 steps3 interviewsa task to do

Initial screen
With a recruiter and/or hiring manager
A first conversation for the hiring team to get to know you and hear your aspirations.
Face-to-face interview
With hiring manager and team members
Conversations with the recruiter, hiring manager or team members; may consist of multiple rounds or panels depending on the role.
Take-home project
In your own time · Not every role
Some roles include a take-home project; the recruiter explains its scope and expectations.
Executive interview
With an executive leader · Not every role
For some roles, a final conversation with an executive leader about your experience and the wider team.
Selection and offer · With a recruiter

One of the steps is expected to happen in person; virtual rounds run on Zoom and travel is arranged by Datadog.
Certain engineering roles use AI-assisted coding interviews, announced in advance; AI is not allowed in other live coding rounds.
The recruiter shares next steps and timelines after each interview.

About Datadog

Datadog is a leading observability and security platform for cloud applications, providing monitoring, analytics, and security tools for infrastructure, applications, logs, and more. Founded in 2010, the company has grown into a global technology leader with thousands of employees and serves a wide range of industries, from startups to Fortune 500 enterprises. Its platform is widely recognized as a category-defining solution in the DevOps and cloud monitoring space.

In Spain, Datadog has established a significant engineering and technical presence, particularly in Madrid, where it operates a major office. The company is known for a strong engineering culture, remote-friendly practices, and a focus on innovation, making it an attractive destination for international professionals in software engineering, security, and technical account management. With roles spanning AI, security, and data platform engineering, Datadog offers opportunities for relocating professionals to work on cutting-edge cloud technologies in a dynamic, global environment.

Industry: Observability
Founded: 2010
Employees: 5,000–10,000
Headquarters: New York City, USA
In Spain: Madrid
Website: datadoghq.com

Good to know if you are moving

Datadog has a significant engineering office in Madrid, offering roles in software engineering, security, and technical account management.
The company is publicly traded on the NASDAQ and has a strong global brand, which can be beneficial for career growth and international mobility.
Datadog's platform is widely used in the cloud and DevOps industries, providing employees with exposure to cutting-edge technologies like AI and cloud security.
The Madrid office is part of Datadog's EMEA operations, offering opportunities to work with teams across Europe and the world.
Datadog is known for a collaborative and innovative work culture, with a focus on professional development and technical excellence.

In their own words

About the company & team

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Additional information

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

All open roles at Datadog