Complaints Audit Manager - Fluent German

• Accelerate your career growth by joining one of Europe's most innovative banks 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.

We are seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager to join our Complaints Management & Prevention team

• Do you have hands-on leadership experience with regulatory remediation, audit governance, and internal control frameworks in the German banking space?
• Do you love solving complex operational challenges using preventive Root Cause Analysis (RCA) to eliminate systematic product defects and process bottlenecks?
• Do you enjoy complex project management and aligning cross-functional teams-acting as the strategic bridge between Product, Tech, Legal, and 2LoD/3LoD control functions

Here, you will have the unique opportunity to work at one of Europe's most exciting Fintechs and directly safeguard our growth and operational integrity. You will own the end-to-end delivery of our regulatory remediation roadmap, establishing robust, BaFin-compliant preventive control frameworks (MaBeschwer, MaComp, MaRisk, KWG) and maintaining Written Orders (SfO) across all active markets.

Reporting directly to the head of the department, you will have the unique opportunity to lead high-visibility regulatory initiatives, managing Test of Design (ToD) and Test of Effectiveness (ToE) milestones while driving operational strategy, scaling data quality, and guiding cross-functional teams.

• Regulatory Remediation & Governance: Lead the end-to-end delivery of the regulatory remediation roadmap, managing Test of Design (ToD) and Test of Effectiveness (ToE) milestones in alignment with BaFin MaBeschwer, MaComp, MaRisk, and general KWG expectations.
• Preventive Framework & RCA: Build, govern, and scale the preventive RCA framework (MaBeschwer Tz. 18), establishing risk-based selection triggers beyond volume (e.g., PSD2, WpHG, financial loss, reputational risk) to eliminate systematic product and process defects.
• Written Order (SfO) Ownership: Maintain, update, and own CMP's Written Orders, procedures, and work instructions for structural compliance, process consistency, and cross-market operational alignment.
• Control Function & Stakeholder Interface: Serve as the primary operational contact for 2LoD (Compliance, Risk Management), 3LoD (Internal Audit), and external regulatory stakeholders.
• Team Leadership & Performance: Direct and mentor L3 Associate/Specialist team members in the matrix structure and cross-functional alignment with Product, Tech (PTX), Legal, and CS.