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Funeral Insurance Retention Agent (Valencian)

Hybrid in València·Full-time·Added 2 months ago

Still open when we checked on 5 Oct

Personal 7

374 open roles

Overview

Job details

  • Fixed-term contract

    Full-time.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Be near València for hybrid days

    No relocation package mentioned.

Skills

This job was automatically translated to English.

The role

What you'll do

  • Manage retention calls for funeral insurance policies.
  • Identify needs and offer alternatives to prevent cancellations.
  • Build loyalty and maintain the client portfolio.
  • Resolve queries and issues from policyholders.
  • Record the information for each case in the internal tools.

How you'll work

  • Temporary contract.
  • Full-time or part-time hours depending on the assigned shift (30 or 38 hours per week).
  • Paid initial training.
  • In-person model during training, with the possibility of a hybrid model afterwards depending on performance.
  • Salary according to the interprofessional minimum wage (SMI).

If you are interested, sign up for the offer.

Job description

Personal 7 is part of the Constant Group, a business group with over 35 years of experience in the sector. We work with established companies and offer well-organized jobs with clear conditions from the start.

We are not just looking for someone to answer calls; we are looking for a person with a customer-focused approach, a sales profile, and the ability to manage retention processes in a structured environment, with defined procedures and stability throughout the campaign.

We are currently looking to bring on Retention Managers for Funeral Insurance for one of our clients in Valencia.

Requirements

  • Previous experience in a high-volume call center.
  • Sales or client retention experience.
  • Fluent Valencian.
  • Good command of computer tools.
  • A plus: accredited B2/First Certificate level in English.

About Personal 7

Personal 7 is a Spanish staffing and recruitment agency headquartered in Barcelona, with a strong presence across the country. The company specializes in connecting businesses with qualified personnel across a wide range of sectors, including hospitality, logistics, administration, and industrial roles. Their platform serves as a bridge between job seekers and employers, offering a diverse array of temporary, permanent, and seasonal positions throughout Spain.

With a significant operational footprint in Spain, Personal 7 is highly relevant for international professionals seeking employment in the country. The company's work culture is dynamic and fast-paced, reflecting the diverse industries it serves. For international candidates, the company offers a direct entry point into the Spanish job market, with many roles that do not require a high level of Spanish proficiency, making it an accessible option for those looking to relocate. Their extensive network of client companies across various sectors provides a unique opportunity to gain experience in different fields.

Industry
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