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Customer Service Telephone Agent

On-site in València·Full-time·Added 5 days ago (last checked 5 Nov)

Agency

Adecco España

4087 open roles

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Our summary

Salary: €21,000 - €25,000 a year
About €1,470 - €1,650 a month after tax.
Hours: Split day (jornada partida) · Includes weekends
Work mode: On-site, València
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)
Education: Upper secondary (Bachillerato)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Training: High School Diploma, Higher Level Vocational Training, or University studies. (it is essential to be able to provide proof of qualification)

Nice to have

Previous experience in customer service is valued

Pay & benefits

What you'll get

INDEFINITE contract with MAPFRE.
Fixed salary of €18,402.12 gross per year + €1,200 variable based on achieving objectives + €4,968.82 shift allowance.
The working day is full-time and is from Monday to Sunday with the rest days established by law. Both the start time and the day of the week on which each shift will take place, as well as the days off, will be determined through planning.

Shifts:

3 split shifts, two of them of 8 hours and one of 6.5 hours, with starts between 8:00 and 11:00 and finishes between 16:00 and 19:00.

2 continuous shifts (of 7.5 hours) on the afternoon shift, with starts between 14:00 or 16:00 and finishes between 21:30 or 23:00.

Workplace: Calle Gremis.

The role

Do you have experience in phone customer service? Have you previously worked in the insurance sector? Would you like to join the leading company in the insurance sector?

At Adecco, we are selecting several Telephone Customer Service Agents for the offices that the MAPFRE group has located in Valencia.

What you'll do

Handle customer requests and claims received through non-face-to-face channels.
Checking, verifying, and recording information provided by customers.
Perform operational or administrative tasks with internal or external interlocutors, derived from the nature of their activity, with the aim of facilitating the resolution of incidents and requests.
Provide the customer with truthful information regarding the requested services and the follow-up of incidents or requests made.

Your main responsibilities will be

If you are interested, do not hesitate to apply for this offer

We look forward to meeting you!

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.