Cash Solutions Technician

• Education: Computer Engineering / Telecommunications Engineering
• Previous experience as a Project Manager of at least 1 year
• Soft skills/personality: Teamwork, Customer Orientation, Initiative, Planning/Organization, Change Management, Knowledge of Industry/Business/Solutions, Commitment to the company
• Experience in microcomputing tools, Networks, API, in Windows and Linux operating systems, Programming, Power Automate, AI and Microsoft 365.
• Technical skills: Knowledge of Front Office solutions, Knowledge of hardware and software providers for compatible POS. Capacity for the implementation of integration between different operating systems.
• ·LANGUAGES: English; Portuguese

At Prosegur, we are looking for a CASH SOLUTIONS PRODUCTIVITY & INNOVATION TECHNICIAN to join our CASH SOLUTIONS and PROJECTS team in Madrid for the development of projects related to specialized Products and Services in the business.

You will be responsible for developing projects related to specialized Products/Services in the CASH business (CashToday and ATM), actively participating in all their phases, from searching for and defining the solution, to the support and coordination of the rollout and implementation of the solution, in order to contribute to business growth with quality and profitability objectives.

Receive and attend to requests from the sales team regarding client needs and requests; to this end, analyze already implemented solutions that can be adapted to the client and/or propose and develop a solution that adapts to said needs.

Act as the interlocutor throughout the entire definition, development, and rollout process, supervising compliance with agreed conditions and maintaining constant communication with all departments involved in the project. To this end, you will coordinate with:

− Corporate/DTI, for Software development

− Client Operations, to coordinate the integration of the client's own processes with the new solution/service.

− CASH Operations (Transport, Vault, or Technical Service), for product training of the workers who will execute the service and to report the implementation start date.

− Security Management, for the rollout of the service and its supervision regarding compliance with regulations and the Private Security Law.

− Sales Departments, for the registration and activation of the client and the Service in the systems to proceed with the invoicing and collection of services.

Coordinate the rollout of the implementation works, executing all tasks associated with the “kick-off”, ensuring that all those involved know the details, the schedule, and who will be working on it, acting as the reference interlocutor for all of them and establishing communication channels that enable an effective and efficient information flow to achieve the coordination of the works.

Drive the commercialization of CASH products, thanks to your knowledge of existing solutions, defining and carrying out projects that adapt to client needs and increase business volume, under criteria of profitability and potential product development. To this end:

− Analyze the CASH solutions designed and implemented for our clients, identifying new business opportunities through the expansion of services provided or by participating in the design and development of new products / solutions and/or Projects, intervening in their conceptual phase with the various areas of the Company.

− Front office solution knowledge: hardware and software providers for compatible POS. Capacity for the implementation of integration between operating systems.

− Perform external searches for solutions; to this end, you are informed of market trends in CashToday and ATM solutions, contacting and requesting information from providers, obtaining information through various channels (attending industry fairs, information meetings and events, etc.) in order to be able to assess the best solutions for the projects in which you participate.

− Provide product documentation and information (CashToday and ATM) to the sales force as sales support (general product information, solution costs, etc.), and provide operations with information regarding the technical specifications necessary for the execution of the service (speed, dimensions, configuration, communication, technical maintenance, etc.)

− Provide support to the Technical Department regarding incidents in CASH solutions.

− Develop programming codes for communication routers, in accordance with the data transmission needs in both directions between CashToday/ATM and Prosegur systems.

− Know new trends or methods regarding communications security and promote their implementation with the objective of keeping the entire CashToday/ATM fleet secured and protected against external threats.

Periodically inform your manager about the status of the projects, reporting on evolution, compliance, possible incidents, and deviations