Outpatient Clinic Coordinator - Hospital Universitario Quirónsalud La Luz

• Immediate integration into a collaborative and specialized work team.
• Afternoon shift from Monday to Friday
• Permanent contract
• Internal Mobility and Promotion Policy.
• Attractive salary package, competitive and aligned with the market.
• Flexible compensation in daycare, transportation, health insurance, and dining.
• Strategic Training Plan, which will allow you to develop personally and professionally.
• Access to the Quirónsalud Contigo program:

  - Financial care: access to the Payflow platform and exclusive discounts.

  - Health care: physical and mental well-being plans and access to the Digital Hospital.

  - Family care: projects focused on promoting a healthy life and balance between personal and professional life.

If you are looking for a professional career in a prestigious and innovative hospital environment, with development opportunities and in an organization committed to the health of its patients and professionals, we invite you to join our team!

At Quirónsalud we want to count on the best professional talent to continue offering a differential healthcare service distinguished by its quality, its high level of specialization, and person-to-person health care.

From Quirónsalud's private hospitals in Madrid, we are looking for an Outpatient Clinic Coordinator for the Hospital Universitario Quirónsalud La Luz.

What will your mission be?

To coordinate and supervise the activities related to the care process of the Outpatient Clinics program, ensuring optimal quality among the professionals you coordinate, applying the knowledge specific to your role and following the guidelines established by the center based on the care protocols of each area, contributing to offering a service of excellent quality.

What will be your main functions and responsibilities?

• Respect and maintain an appropriate relationship with patients and relatives, collaborating in the promotion and maintenance of a professional and respectful environment. Likewise, providing the information and education that responds appropriately to their needs.
• Stay alert to emergencies and critical situations, being able to act correctly under these circumstances.
• Ensure the correct circulation of personnel and compliance with the established rules in this regard, as well as the correct completion of nursing records and protocols established in the Service.
• Guarantee the flow of sterile material both for the Service itself and for the rest of the Hospital, following the most rigorous quality criteria and controls.
• Guarantee the supply of stocks of drugs, medical products, and warehouse material for the area and the control of its elements.
• Request from purchasing the personal protective equipment indicated in the matrix by position for their area, sent by the center's prevention technician. Delivery, information, and recording of delivery of the personal protective equipment provided to staff in their area.
• Anticipate the needs for instruments and equipment required in the Unit.
• Supervise the maintenance, conservation, and correct handling of the Outpatient Clinic equipment, as well as anticipate the needs for necessary instruments and equipment.
• Perform correct maintenance and management of the schedules of the assigned services. Guarantee the offering of slots for companies/private patients through all channels and the monitoring of activity and waiting lists, control of blocks and openings, especially during vacations.
• Review and keep updated the information and documentation in the shared folders in order to facilitate and optimize the development of the work of the area personnel who need to consult said folders.
• Perform monitoring and control of the start and end times of consultations in order to seek possibilities to increase activity by reorganizing schedules and personnel.
• Analyze billing/remittance incidents, as well as the causes of recurring failures, and implement improvement measures to decrease incidents. Filter episodes pending billing, zero-value invoices, and episodes pending capture/admission, and follow up on unpaid invoices.
• Daily review of unattended maintenance and electromedicine notices, requesting their status and reporting to the supervisor.
• Daily management of personnel assigned to consultations, optimizing resources according to activity and planning rosters.
• Take responsibility for the selection of the personnel under their charge, as well as for the welcome and support during onboarding, delivery of material, informing about the mandatory nature of completing required courses, and monitoring them.
• Motivate personnel in achieving the indicators set by the Group, facilitating attendance at training sessions and collaborating in their coordination.