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Patient Service Technician

On-site in Palma·Full-time·Added 2 days ago (last checked 15 Oct)

Quironsalud

411 open roles

Overview

Work mode
On-site, Palma
Contract
Permanent contract, full-time hours
Hours
Rotating shifts · Monday to Friday
English
Required
Education
Higher vocational training (FP Grado Superior)
Benefits
Flexible pay plan, meal vouchers

Visa options

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    The advert says visa sponsorship isn’t available for this role.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Higher Level Vocational Training in Administration and Finance, although previous experience in a healthcare environment will be valued.
  • Mastery of the English language is important. German is a plus.
  • Excellent communication and customer service skills.
  • Proactive attitude.
  • Problem-solving and adaptability.
  • Ability to capture attention.

Pay & benefits

What you'll get

  • A stable project, with permanent contracting.
  • A flexible compensation plan (private health insurance for you and your immediate family, meal vouchers, nursery, and transport.).
  • Continuing education, we have a Corporate University, a platform where you can benefit from Quirónsalud's training courses, conferences, and events and access personalized talent and professional development plans.
  • By being part of the #Quirónsalud #family you will be able to benefit from exclusive advantages, in addition to participating in a discount program with other collaborating companies, tickets for sporting tournaments, a volunteering program, and many more benefits.

The role

A person to join the Patient Experience service to carry out patient care for the hospital. Your mission will not only be to improve the treatment and healing of sick patients, but also to improve the general well-being of the population.

We are looking for you if you enjoy working as part of a team, if you have a vocation for patient care, and if you communicate effectively with patients, family members, colleagues, and your supervisor.

What you'll do

Main activities:

  • Provide excellent patient care according to the indicators set by Management (service times, evaluation of service offered, information...).
  • Show commitment and responsibility in the care and response to customer claims and suggestions, following complaints through to their resolution and providing the appropriate information to the patient / family.
  • Be able to identify problematic trends and suggest better options.
  • Have excellent communication skills to facilitate information between the patient, family members, and medical staff.

How you'll work

  • Full-time employment of 37.45 h/Week.
  • Rotating shifts, from Monday to Friday.

About Quironsalud

Quirónsalud is Spain's largest private healthcare group, operating a vast network of hospitals, outpatient clinics, and specialized medical centers across the country. As part of the global Fresenius Helios group, it offers a comprehensive range of medical services, from primary care to highly specialized treatments, and employs tens of thousands of healthcare professionals. The group is a leader in the Spanish private healthcare market, known for its advanced technology and patient-centered approach.

With its headquarters in Madrid, Quirónsalud has a strong presence throughout Spain, with major hospitals in Madrid, Barcelona, Palma de Mallorca, and many other cities. For international healthcare professionals, Quirónsalud offers significant opportunities, though roles often require Spanish language proficiency and, for medical staff, official recognition of foreign qualifications. The group provides a structured environment with clear career paths in nursing, medical specialties, and hospital administration, making it a major employer for those looking to work in Spain's healthcare sector.

Industry
Healthcare
Founded
1934
Employees
30,000–50,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Palma de Mallorca and 9 more

Good to know if you are moving

  • Quirónsalud is part of Fresnelius Helios, one of the largest private healthcare providers in Europe, offering potential for international career mobility.
  • The group operates over 50 hospitals and more than 100 outpatient centers across Spain, providing a wide range of job locations.
  • For medical roles, international professionals must have their qualifications recognized by the Spanish authorities (homologación) and be registered with the Spanish medical college.
  • Fluency in Spanish is generally required for patient-facing roles, as the group serves a predominantly Spanish-speaking population.
  • The company offers a structured career development system with opportunities in clinical, research, and management positions.

In their own words

About the company & team

Quirónsalud is the leading company in Spain in the provision of healthcare services. We have internationally renowned experts in the biomedical field and a large team of healthcare and non-healthcare professionals who work day after day to offer the best quality of care and specialized services in our country.

At Quirónsalud we want to count on the best professional talent to continue offering a differential healthcare service distinguished by its quality, its high level of specialization, and person-to-person health care.

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