Customer Service and Order Management Administrator

Internal customer service: Constant communication via telephone and email with the commercial network of different areas for the reception and management of their requests.

Incident resolution: Proactive and effective action in the event of any unforeseen circumstances related to delivery deadlines, order status, or products.

Logistical and documentary control: Preparation of delivery notes, control of shipment status, management of reservations, returns, replenishments, and review of expiry dates in storage.

Continuous support: Maintaining a fluid relationship with the sales department to cover their logistical needs excellently.

To fit perfectly into this position and ensure a quick adaptation, we are looking for the following profile:

Required experience: Previous experience in operations, logistics, or Customer Service departments, managing administrative order processing, is essential.

Work volume: We highly value experience in handling a large volume of daily references (ideal if you come from sectors such as automotive, hardware, construction, or food).

Computer tools: Advanced level of Excel (essential fluent use of filters, text formulas, and pivot tables). Additionally, you must be accustomed to recording orders in integrated management systems or ERPs (knowledge of JD Edwards or similar will be positively valued).

Key competencies: We are looking for a highly meticulous and detail-oriented person to minimize errors in recording. Additionally, you must have a clear service orientation, empathy for resolving incidents, and the ability to work in a team.

Education: Previous training in the administrative field (Professional Certificate, Vocational Training in Intermediate/Advanced, or University Degree in Administration, Logistics, etc.) will be positively valued.

Location: Residence in Asturias, preferably in Gijón or surrounding areas.

We know that conditions are fundamental. This is what we offer you:

Temporary stability: Employment through Randstad to cover a temporary disability replacement (with the expectation of being a long-term absence).

Do you have experience in administrative order management and are looking for a new challenge

in Gijón? At Randstad, we are selecting a Customer Service Administrator (Front Office) to cover a long-term absence. If you are a meticulous person, detail-oriented and thrive in high-volume work environments, this is your opportunity!

As part of the Operations Department, your main responsibilities will be focused on ensuring that the logistics and delivery of materials are agile and error-free. Your main functions will be:

Comprehensive order management: Recording data and administrative processing of a high

volume of daily references.

Attractive and flexible working hours:

Summer schedule (until mid-September): Intensive schedule from 08:00 to 15:00, with flexible hours.

Rest of the year: Split shift from 08:00 to 17:00 (with flexibility and a minimum of 30 minutes for lunch).

Every Friday of the year: Intensive schedule.

Workload: We highly value your experience in handling a large volume of daily references (ideal if you come from sectors such as automotive, hardware, construction, or food).

volumes of daily references (ideal if you come from sectors such as automotive, hardware,

construction or food).

Computer tools: Advanced level of Excel (fluent use of filters, text formulas, and pivot tables is essential). Additionally, you must be accustomed to entering orders in integrated management systems or ERPs (knowledge of JD Edwards or similar will be positively valued).

orders in integrated management systems or ERPs (knowledge of JD Edwards or similar will be positively valued).

Edwards or similar).

Key competencies: We are looking for a highly meticulous and detail-oriented person.

Key skills: We are looking for a highly meticulous and detail-oriented person

to minimize errors in recording. Additionally, you must have a clear commitment to

service, empathy for resolving issues, and the ability to work as part of a team.

Education: Training in the administrative field will be positively valued

(Professional Certificate, Intermediate or Advanced Vocational Training, or a University Degree in

Administration, Logistics, etc.).

Location: Residency in Asturias, preferably in Gijón or the surrounding area.

We know that working conditions are essential. Here is what we offer:

Temporary stability: Recruitment through Randstad to cover a replacement due to

temporary incapacity (expected to be a long-term leave).

Attractive and flexible working hours:

Summer schedule (until mid-September): Continuous working day from 08:00 to 15:00

hours, with flexible scheduling.

Rest of the year: Split shift from 08:00 to 17:00 hours (with flexibility and a minimum of 30 minutes

for a meal break).

Every Friday of the year: Continuous working day.

Como parte del Departamento de Operaciones, tus responsabilidades principales estarán

enfocadas en garantizar que la logística y entrega de materiales sea ágil y libre de errores. Tus

funciones principales serán:

Gestión integral de pedidos: Grabación de datos y tramitación administrativa de un alto

volumen de referencias diarias.

Atención al cliente interno: Interlocución constante vía telefónica y por email con la red

comercial de las diferentes zonas para la recepción y gestión de sus solicitudes.

Resolución de incidencias: Actuación proactiva y eficaz ante cualquier imprevisto relacionado

con los plazos de entrega, estado de los pedidos o productos.

Control logístico y documental: Elaboración de albaranes, control del estado de los envíos,

gestión de reservas, retornos, reposiciones y revisión de caducidades en depósito.

Soporte continuo: Mantenimiento de una relación fluida con el departamento de ventas para

cubrir sus necesidades logísticas de manera excelente.

¿Tienes experiencia en la gestión administrativa de pedidos y buscas un nuevo reto

profesional en Gijón? Desde Randstad estamos seleccionando un/a Administrativo/a de

Atención al Cliente (Front Office) para cubrir una baja de larga duración. Si eres una

persona meticulosa, orientada al detalle y te desenvuelves con agilidad en entornos de alto

volumen de trabajo, ¡esta es tu oportunidad!

Para encajar a la perfección en esta posición y asegurar una rápida adaptación, buscamos el

siguiente perfil:

Experiencia requerida: Es imprescindible aportar experiencia previa en departamentos de

operaciones, logística o Customer Service, realizando gestión administrativa de pedidos.

Volumen de trabajo: Valoramos muy positivamente que estés habituado/a a manejar un gran

volumen de referencias diarias (ideal si provienes de sectores como automoción, ferretería,

construcción o alimentación).

Herramientas informáticas: Nivel avanzado de Excel (imprescindible manejo fluido de filtros,

fórmulas de texto y tablas dinámicas). Asimismo, es necesario estar acostumbrado/a a grabar

pedidos en sistemas de gestión integral o ERPs (se valorará positivamente conocer JD

Edwards o similares).

Competencias clave: Buscamos a una persona altamente meticulosa y orientada al detalle

para minimizar errores en la grabación. Además, debes contar con una clara vocación de

servicio, empatía para la resolución de incidencias y capacidad para el trabajo en equipo.

Formación: Se valorará positivamente contar con formación en el ámbito administrativo

(Certificado de Profesionalidad, FP de Grado Medio/Superior, o Grado Universitario en

Administración, Logística, etc.).

Ubicación: Residencia en Asturias, preferiblemente en Gijón o alrededores.

Sabemos que las condiciones son fundamentales. Esto es lo que te ofrecemos:

Estabilidad temporal: Contratación a través de Randstad para cubrir una sustitución por

incapacidad temporal (con previsión de ser una baja de larga duración).

Jornada laboral atractiva y flexible:

Horario de Verano (hasta mediados de septiembre): Jornada intensiva de 08:00 a 15:00

horas, con flexibilidad horaria.

Resto del año: Jornada partida de 08:00 a 17:00 horas (con flexibilidad y mínimo 30 minutos

de descanso para comer).

Todos los viernes del año: Jornada intensiva.