Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Services - Client Management

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have at least 2 years of experience in customer services and a very high level of French (C2)?
If you are an organized and resourceful person who enjoys client management, Randstad Professionals is looking for you.

- Service order management: Processing repair and calibration jobs, handling return merchandise authorizations (RMA), continuous monitoring of order status, and diverting tasks to other laboratories within the European network when necessary.
- Database administration and updating: Creation, updating, and preventive maintenance of client files and billing data in the system to ensure correct order processing.
- Customer service (Back & Front Office): Resolving inquiries from the French client portfolio regarding delivery times, quotes, logistics, and administrative issues.

- Experience: Proven track record in order processing, customer service, or Back Office administrative tasks.
- Languages: Bilingual or native proficiency in French (essential) and a good level of English (spoken and written).
- Tools: Demonstrable experience using SAP for order processing, as well as proficiency in MS Office.
- Competencies: Customer orientation, attention to detail, organizational skills, and the ability to adapt to multicultural environments.

- Salary: Competitive salary of approximately €32,000 gross/year.
- Permanent contract.
- 30-minute flexibility for start and end times (standard hours from 8:30 to 17:30).
- Remote work: Hybrid model with the option to telework up to 30% of your working day.
- Social benefits: Comprehensive package including top-tier private health insurance and a gym membership, among others.

View original advert (Spanish)

¿Tienes experiencia de al menos 2 años como customer services y posees un nivel de Francés muy alto (C2) ?
Si eres una persona organizada y resolutiva y te gusta la gestión de clientes, en Randstad Professionals te estamos buscando.

- Gestión de órdenes de servicio: Procesamiento de trabajos de reparación y calibración, tramitación de autorizaciones de devolución de material (RMA), seguimiento continuo del estado de las órdenes y desvío de tareas a otros laboratorios de la red europea cuando sea necesario.
- Administración y actualización de BBDD: Creación, actualización y mantenimiento preventivo de fichas de clientes y datos de facturación en el sistema para asegurar una correcta tramitación de los pedidos.
- Atención al cliente (Back & Front Office): Resolución de consultas de la cartera de clientes de Francia relativas a plazos de entrega, presupuestos, logística e incidencias de carácter administrativo.

- Experiencia: Trayectoria previa contrastada en actividades de tramitación de pedidos, servicio al cliente o tareas administrativas de Back Office.
- Idiomas: Dominio bilingüe o nativo del idioma Francés (imprescindible) y buen nivel de Inglés (hablado y escrito).
- Herramientas: Experiencia demostrable en el uso de SAP para la tramitación de pedidos, además de un buen manejo de MS Office.
- Competencias: Orientación al cliente, atención al detalle, capacidad de organización y facilidad para adaptarte a entornos multiculturales.

- Salario: Salario competitivo de unos 32.000 € brutos/año.
- Contrato indefinido.
- Flexibilidad de entrada y salida de 30 minutos (horario habitual de 8:30 a 17:30).
- Teletrabajo: Modelo híbrido con opción a teletrabajar hasta un 30% de tu jornada laboral.
- Beneficios sociales: Completo paquete que incluye seguro médico privado de primer nivel y abono de gimnasio, entre otros.