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IT Support Technician

Randstad España·Mataró, Spain

What they offer

  • Permanent contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    Randstad España doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Mataró

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

This job was published 9 months ago

Read the full advert

About the role

Do you have experience as an IT support technician?

Are you from the Maresme area and looking to develop your career in a final company?

This opportunity may interest you!

What you'll do

Specifically, what will your responsibilities be?

  • Handle incidents by phone, email, and HelpDesk tools
  • Manage requests in the ticketing system, keeping the user informed at all times.
  • Document incidents, solutions, and procedures.
  • Escalate complex incidents to level 2 or the corresponding team.
  • Install, configure, and manage devices with Windows 10/11 and Android
  • Maintain the IT equipment inventory and manage RMAs.
  • Collaborate on initial installations and configurations of the product.
  • Provide technical feedback to help improve the product.
  • Coordinate with the project team on implementations and technical tasks.
  • Participate in internal activities defined by the IT team

Requirements

What do you need to bring?

  • Responsibility, organization, and ability to understand the client.
  • Experience with Windows 10/11 administration.
  • Knowledge of hardware and software diagnostics.
  • Use of ticketing/HelpDesk tools.
  • Customer orientation and good communication skills.
  • Fluency in Catalan and Spanish, both oral and written. Written English.

Benefits and conditions

What does the company offer?

  • Permanent contract from day one
  • Full-time
  • Schedule: Monday to Thursday: 8:00 a.m. to 1:30 p.m. and 3:00 p.m. to 6:00 p.m. Friday: 8:00 a.m. to 3:00 p.m. (intensive)
  • Position 100% on-site
  • Paid on-call shifts 1 week/month

This job was automatically translated to English, .

About the company

Randstad España

Randstad España

Staffing

View company profile
International company

Randstad España is a staffing agency.They recruit for client companies, so the employer you would work for is not named on this ad.

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