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Customer Happiness Manager

Remote from Spain·Full-time·Added 5 months ago

This job was published 5 months ago

Reedsy

13 open roles

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Overview

Job details

US$25,000 - US$45,000 a year
Gross, as stated in the ad.
Full-time hours
Per the ad.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Reedsy doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 5+ years of experience
Mid-level role.

Pay & benefits

What you'll get

Work from home;
Paid paternal and maternal leave;
Annual team retreat

$25k - $45k

Requirements

What we're looking for

5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
Experience automating support processes
Great understanding of on-boarding and conversion rate optimization (CRO) techniques
Entrepreneurial minded
Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
Native-level English speaker
Availability to work every other weekend.

Nice to have

Previous experience working for a marketplace and/or in a creative industry
Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
A good dose of ambition, a willingness to learn, and a great sense of humor

The role

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

Offering support to Reedsy users;
Reviewing projects submitted on the platform;
Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
Maintaining and update our FAQ based on user feedback and questions;
Suggesting product features based on user feedback; and
Contributing to maintaining a high NPS (currently at 86!).

About Reedsy

Reedsy is a London-based marketplace that connects authors and publishers with a curated network of freelance professionals, including editors, designers, and marketers. The company also develops a suite of publishing tools, such as Reedsy Studio and Reedsy Learning, and has facilitated over 10,000 book collaborations. It operates globally, with a strong remote-first culture and a distributed team across Europe and beyond.

Reedsy has a significant remote presence in Spain, with numerous open roles for Spanish-based professionals, including engineering, design, marketing, and customer support positions. The company values flexibility and autonomy, offering fully remote work arrangements. For international hires, Reedsy provides an opportunity to work in a dynamic, fast-growing startup within the publishing tech space, with a diverse, multicultural team.

Industry: Publishing
Founded: 2014
Employees: 50–200
Headquarters: London, UK
Website: reedsy.com

Good to know if you are moving

Reedsy is a fully remote company, allowing employees to work from anywhere in Spain or Europe, with no need to relocate to a specific city.
The company has a strong international team, with employees based across Europe, Asia, and the Americas, making it a multicultural work environment.
Reedsy offers flexible working hours and a focus on work-life balance, which is attractive for international professionals.
The company is backed by Y Combinator, which adds to its credibility and growth potential.
Reedsy provides opportunities for career growth in a niche but growing market of publishing technology.

In their own words

About the company & team

We're here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals - the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM's cover designer.

We've grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!

All open roles at Reedsy