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Customer Happiness Intern

Remote from Spain·Full-time·Added over a year ago

This job was published a year ago

Reedsy

13 open roles

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Overview

Job details

£14,000 - £26,000 a year
Gross, as stated in the ad.
Internship contract
Full-time hours.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
French
The ad asks for French, or counts it in your favour.

Pay & benefits

What you'll get

Work from home;
Paid paternal and maternal leave;
Annual team retreat

£14k - £26k

Requirements

What we're looking for

Analytical mind;
You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks;
Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling;
Native-level English speaker;
Availability to work full-time (at least 35 hours per week ) for 6 months;
Customer support experience is welcomed, but not a necessity.

Nice to have

Previous experience working/interest in a marketplace and/or in a creative industry;
A good dose of ambition, as well as a great sense of humour;
Fluent in French, Spanish, or German.

The role

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

Offering support to Reedsy users;
Reviewing projects submitted on the platform;
Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
Maintaining and update our FAQ based on user feedback and questions;
Suggesting product features based on user feedback; and
Contributing to maintaining a high NPS (currently at 86!).

About Reedsy

Reedsy is a London-based marketplace that connects authors and publishers with a curated network of freelance professionals, including editors, designers, and marketers. The company also develops a suite of publishing tools, such as Reedsy Studio and Reedsy Learning, and has facilitated over 10,000 book collaborations. It operates globally, with a strong remote-first culture and a distributed team across Europe and beyond.

Reedsy has a significant remote presence in Spain, with numerous open roles for Spanish-based professionals, including engineering, design, marketing, and customer support positions. The company values flexibility and autonomy, offering fully remote work arrangements. For international hires, Reedsy provides an opportunity to work in a dynamic, fast-growing startup within the publishing tech space, with a diverse, multicultural team.

Industry: Publishing
Founded: 2014
Employees: 50–200
Headquarters: London, UK
Website: reedsy.com

Good to know if you are moving

Reedsy is a fully remote company, allowing employees to work from anywhere in Spain or Europe, with no need to relocate to a specific city.
The company has a strong international team, with employees based across Europe, Asia, and the Americas, making it a multicultural work environment.
Reedsy offers flexible working hours and a focus on work-life balance, which is attractive for international professionals.
The company is backed by Y Combinator, which adds to its credibility and growth potential.
Reedsy provides opportunities for career growth in a niche but growing market of publishing technology.

In their own words

About the company & team

We're here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals - the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM's cover designer.

We've grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!

All open roles at Reedsy