Rhenus Logistics is a leading global logistics service provider with an annual turnover of approximately 8.6 billion euros and operations in over 50 countries. The company specializes in contract logistics, freight logistics, and port logistics, managing complex supply chains and providing innovative value-added services across various industries including automotive, retail, and healthcare.

In Spain, Rhenus maintains a robust network with a significant presence in major industrial hubs and ports. For international professionals, the company offers a multicultural environment and roles ranging from specialized customs operations to corporate functions like finance and HR, often requiring multilingual capabilities to manage global trade flows and international client relations.

Founded in 1912 in Germany, Rhenus began as a joint venture for Rhine river shipping. Over a century, it expanded globally through strategic acquisitions and diversification into air, ocean, and road freight.

For international professionals

Operates an extensive network of over 30 locations across Spain, including major hubs in Madrid, Barcelona, and Valencia.
Offers specialized roles in Air & Ocean freight and Customs that frequently require English or other European languages.
Provides structured career development and internal mobility opportunities within a global corporate framework.
The Spanish division is a critical part of the Rhenus European road freight network, ideal for logistics experts with cross-border experience.

Customer Service Coordinator

Rhenus Logistics

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

What You Can Expect:

At Rhenus, we are looking for a Customer Service Coordinator to join our Valencia branch.

Mission:

Coordinate, lead, and support the Customer Service team to ensure its correct operation, with the goal of providing a personalized and high-quality service to our clients.

Position Dimensions:

- Coordinate a team of between 4 and 6 people.

- Manage and provide support for approximately 15-20 accounts.

Functions:

- Coordinate, organize, and assign team tasks.

- Train new personnel joining the department.

- Make decisions and intervene in the resolution of incidents with clients and correspondents.

- Supervise daily tasks to ensure the quality of the team's work and resolve incidents.

- Monitor key account clients, as well as their profitability.

- Manage disputed credit notes.

- Ensure compliance with assigned controls and procedures regarding Compliance.

- Collect evidence of the compliance and effectiveness of the assigned controls and procedures.

What You Bring:

Tasks:

- Assign and distribute tasks among the different team members based on workload and individual experience.

- Supervise, support, and monitor the daily work of operations staff and correct deviations or problems when necessary.

- Guarantee and ensure a positive working environment.

- Welcome new personnel to the department and provide initial instructions for the correct development of the work.

- Report weekly on the evolution of accounts to the Operations Manager.

- Manage interdepartmental conflicts.

- Control and distribute the inventory of key account clients.

- Supervise and coordinate shipments of goods for key account clients and report potential incidents.

- Support the team in negotiations with clients and correspondents regarding differences and deviations in the transport of goods in terms of volume, breakages, and express deliveries.

- Carry out the management of credit notes.

- Economically analyze the profits and losses of client accounts.

Prepare service rate reports (KPIs) for clients who require them.

- Follow up on damage files in insurance claims.

- Meet periodically with traffic department managers to present problems and propose improvements.

- Apply assigned procedures and controls regarding Compliance.

- Periodically collect evidence of compliance with the assigned controls and procedures regarding Compliance.

Requirements:

- Education: Higher Technician Degree / Bachelor's / Master's in Transport and Logistics / International Trade

- Basic Knowledge: B2 English and Microsoft Office Pack.
- Specific Knowledge: team management, customer service, incident resolution.
- Experience: 5 years.
- Minimum onboarding period: 6-12 months.

RHENUS OVERLAND TRANSPORT SPAIN is an equal opportunity employer. All individuals will have the opportunity to be considered for employment regardless of race, color, religion, national origin, ancestry, citizenship, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable laws.Rhenuswill strive to make reasonable accommodations for the known physical or mental limitations of a qualified applicant with a disability, unless the accommodation imposes an undue hardship on the operation of our business.

View original advert (Spanish)

What You Can Expect:

En Rhenus, buscamos a un/a Customer Service Coordinator que se incorpore a nuestra delegación de Valencia.

Misión:

Coordinar, dirigir y dar apoyo al equipo de Customer Service para el correcto funcionamiento del mismo, con el objetivo de ofrecer un servicio de atención personalizado y de calidad a nuestros clientes.

Dimensiones del puesto:

- Coordinar un equipo de entre 4 y 6 personas.

- Gestionar y dar soporte alrededor de 15-20 cuentas.

Funciones:

- Coordinar, organizar y asignar las tareas del equipo.

- Formar al personal de nueva incorporación al departamento.

- Tomar decisiones e intervenir en la resolución de incidencias con clientes y corresponsales.

- Supervisar las tareas diarias para asegurar la calidad del trabajo del equipo y solventar incidencias.

- Hacer seguimiento a clientes de grandes cuentas, así como de su rentabilidad.

- Gestionar los abonos en conflicto.

- Llevar a cabo el cumplimiento de los controles y procedimientos asignados en materia de Compliance.

- Recoger evidencias del cumplimento y eficacia de los controles y procedimientos asignados en materia

What You Bring:

Tareas:

- Asignar y repartir las tareas entre los distintos miembros del equipo en función del volumen de trabajo y la experiencia de cada uno.

- Supervisar, dar soporte y hacer el seguimiento del trabajo diario de los operativos y corregir las desviaciones o problemas en caso necesario.

- Garantizar y velar por un buen ambiente de trabajo.

- Acoger al personal nuevo en el departamento y ofrecer las primeras instrucciones para el correcto desarrollo del trabajo.

- Reportar semanalmente sobre la evolución de las cuentas al Operations Manager.

- Gestionar conflictos interdepartamentales.

- Controlar y distribuir el inventario de los clientes de grandes cuentas.

- Supervisar y coordinar envíos de mercancías de clientes de grandes cuentas e informar de posibles incidencias.

- Apoyar al equipo en las negociaciones con clientes y corresponsales en referencia a diferencias y desviaciones en el transporte de mercancías en cuanto al volumen, roturas y entregas express.

- Llevar a cabo la gestión de los abonos.

- Analizar económicamente los beneficios y pérdidas de cuentas de clientes.

Elaborar los informes de la tasa de servicio ofrecida para los clientes que lo requieren. (KPI's)

- Realizar el seguimiento de ficheros de daño en siniestros.

- Reunirse periódicamente con los responsables de los departamentos de tráfico para exponer problemáticas y proponer mejoras.

- Aplicar procedimientos y controles asignados en materia de Compliance.

- Recoger periódicamente evidencias del cumplimiento de los controles y procedimientos asignados en materia de Compliance.

Requisitos:

- Formación: CFGS /Grado/ Máster en Transporte y logística / Comercio Internacional