Service Area Manager

• University Degree: Business Administration, Engineering, or Health Sciences.
• Advanced level of Spanish and English.
• Ability to analyze the business aspects necessary to engage and create the necessary relationships with the right stakeholders.
• Based in Malaga, Granada and Jaen

Experience

• Solid knowledge and experience in the clinical laboratory environment.
• Previous experience in team management, proven leadership in the implementation of complex projects.
• Skill in multicultural management of teams of people hailing from different countries.
• Extensive experience in digital solutions for clinical laboratory management.
• Advanced level Spanish and English
• Residency in Malaga, Jaen, or Granada

Experience

• Solid knowledge and experience in the clinical laboratory environment
• Previous experience in team management, proven leadership in the implementation of complex projects
• Skill in multicultural management of teams of people from different countries
• Extensive experience in digital clinical laboratory management solutions

Required competencies

• Leadership
• Strategic capability
• Project management
• Decision-making
• Results-oriented mindset.
• Change management
• Communication
• Teamwork and collaboration
• Inspiration and influence
• Innovation

• Leadership
• Strategic capability
• Project management
• Decision making
• Results orientation
• Change management
• Communication
• Teamwork and collaboration
• Inspiration and influence
• Innovation

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

At Roche, we are passionate about improving patients' lives and we are courageous in our decisions and actions; we believe that good business means a better world. That is why we come to work every day. We are committed to scientific rigor, ethics, and access to medical innovation for all. We do this today to create a better future.

The position is in the Service Area, where we strive to achieve excellence for our customers by placing all our knowledge and team of highly qualified professionals at their disposal, so that they enjoy a customer experience that matches their needs and the expectations of a leading global company in its sector.

As Service Area Manager, you will be responsible for ensuring technical and operational excellence across all RDE solution segments, aligned with market needs, and for enhancing our service offering for our customers. This will include developing appropriate service models to ensure the success of solutions installed for our customers, and responsibility for guaranteeing excellence in all activities related to field service, repair, maintenance, modifications, installations, and applications.

Likewise, you must support pre-sales and sales activities that guarantee the achievement of RDE objectives while ensuring the best customer experience. This includes working jointly with Key Account Managers and the zone's Commercial Lead to ensure the best customer experience based on strategy and commercial prioritization.

Additionally, you must also accelerate new ways of working focused on creating multidisciplinary teams based on collective leadership, self-management, and self-responsibility (accountability).

At Roche, we are passionate about improving patients' lives and we are brave in our decisions and actions; we believe that a good business means a better world. That is why we come to work every day. We are committed to scientific rigor, ethics, and access to medical innovation for all. We do it today to create a better future.

The position is in the service area, where we strive to achieve excellence for our customers by placing at their disposal all our knowledge and our team of highly qualified professionals so that they enjoy a customer experience in line with their needs and the expectations of a leading company in its sector worldwide.

As Service Area Manager, you will be responsible for guaranteeing technical and operational excellence in all RDE solution segments aligned with market needs and for improving our service offering for our customers. This will include the development of appropriate service models to ensure success in the implementation of the solutions installed for our customers, and the responsibility of guaranteeing excellence in all activities related to field service, repair, maintenance, modifications, installations, and applications.

Likewise, you must support pre-sales and sales-related activities to ensure the fulfillment of RDE objectives while guaranteeing the best customer experience. As well as working together with the Key Account Managers and the Commercial Lead of the area to ensure the best customer experience based on commercial strategy and prioritization.

Additionally, you must also accelerate new ways of working focused on the creation of multidisciplinary teams based on collective leadership, self-management, and self-responsibility.

Main responsabilities:

• Manage and supervise service actions to ensure compliance with management indicators and the necessary customization for service delivery, as well as defining improvement actions if necessary.
• Continuous evaluation and monitoring of customers, ensuring satisfaction with our service activity.
• Ensure that the team under your responsibility knows, understands, and applies the defined strategic service lines as well as commercial priorities.
• Watch over the development of people to achieve providing the best service to our customers.
• Participate in necessary commercial actions.
• Maintain a fluid level of communication with staff from all Business Areas served, ensuring their satisfaction as internal customers.
• Control the quality of the activities of subcontracted companies, reporting information to the different managers of supplier management regarding the quality of service they provide, based on customer information.
• Propose improvements in established processes as well as actions that favor the tangibility of the service and therefore its valuation by the customer (internal and external).

• Manage and supervise service actions to ensure compliance with KPIs (management indicators) and the necessary customization for service delivery, as well as defining improvement actions if required.
• Continuous evaluation and monitoring of customers, ensuring satisfaction with our service activity.
• Ensure that the team under your responsibility knows, understands, and applies the defined strategic service lines as well as commercial priorities.
• Oversee the development of people to ensure the provision of the best service to our customers.
• Participate in necessary commercial actions.
• Maintain a fluid level of communication with staff from all Business Areas served, ensuring their satisfaction as internal customers.
• Control the quality of activities performed by subcontracted companies, reporting information regarding the quality of service they provide to the various supplier management heads, based on customer feedback.
• Propose improvements to established processes as well as actions that favor the tangibility of the service and, therefore, its valuation by the customer (internal and external).