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Technical Helpdesk Manager

On-site in Torrejón Ardoz·Added 5 days ago

Scania

32 open roles

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Overview

Requirements

Have the right to work in Spain
Scania doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Portuguese
The ad asks for Portuguese, or counts it in your favour.
Work on-site in Torrejón Ardoz
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.
University degree
“Formación en Ingeniería, Automoción, Electrónica, Mecánica o similar.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

Degree in Engineering, Automotive, Electronics, Mechanics, or similar.
5 years of experience in technical support, after-sales, or technical services.
Previous experience leading teams.
Capacity for diagnosis, analysis, and problem-solving.
Customer and results orientation.
Good communication, organization, and influence skills.
High level of English. Portuguese is valued.

The role

The mission of the person responsible for Technical Helpdesk Manager will be to coordinate the daily operations of the Technical Helpdesk, supervise the resolution of complex incidents, develop the team, and promote the continuous improvement of processes. They will also act as a liaison with local and global Service, Quality, and Technical Support areas, contributing to maximizing the operational availability of our vehicles.

What you'll do

Lead and develop the Technical Support team.
Coordinate the assignment, monitoring, and resolution of technical cases.
Provide support in diagnostics and investigations of special complexity.
Supervise performance indicators, response times, and service quality.
Identify and communicate possible quality deviations.
Drive the standardization and continuous improvement of processes.
Promote training and the transfer of technical knowledge within the network.
Collaborate with dealers, workshops, customers, and corporate teams.

About Scania

Scania is a global leader in commercial vehicles, specializing in heavy trucks, buses, and industrial and marine engines. Founded in Sweden in 1891, the company operates in over 100 countries and employs around 57,000 people worldwide. Scania is part of the Traton Group, a subsidiary of Volkswagen, and is known for its focus on sustainable transport solutions, including electric and autonomous vehicles.

In Spain, Scania has a strong presence with a network of dealerships and service centers across the country, including locations in Granada, Tenerife, Lugo, Ponteareas, Salamanca, and Las Palmas. The company offers opportunities for mechanics, service managers, salespeople, and other technical roles, making it a relevant employer for international professionals with experience in the commercial vehicle industry. Scania's work culture emphasizes safety, quality, and continuous improvement, and it provides training and development programs for its employees.

Industry: Commercial Vehicles
Founded: 1891
Employees: 50,000
Headquarters: Södertälje, Sweden
In Spain: Granada, Tenerife, Lugo and 3 more
Website: scania.com

Good to know if you are moving

Scania offers comprehensive training programs for mechanics and technicians, which can be beneficial for international hires looking to develop their skills.
The company has a strong focus on sustainability and innovation, with significant investments in electric and autonomous vehicles.
Scania has a global presence, providing opportunities for international career growth and mobility.
The company's work environment emphasizes safety and continuous improvement, with a strong commitment to employee well-being.

In their own words

About the company & team

At Scania Ibérica, we are part of a global company present in more than 100 countries, a leader in sustainable transport solutions with more than 130 years of history. We design trucks, buses, engines, and services that drive more efficient and environmentally friendly mobility.

Our Swedish roots combine with Iberian character to create an environment where rigor, commitment, and closeness are our identity. Here, every person matters and every professional stage has a clear direction.

Because we have a defined purpose: to transform transport while caring for the planet and people.

Because we believe in useful technology: that which is learned, mastered, and applied with purpose.

And because here we move forward as a team: in our workshops, teamwork is one more tool at your disposal.

Additional information

Do you feel ready to take the next step and be part of something that truly leaves a mark? If so, your next professional challenge is here. At Scania, you will find continuous training, cutting-edge technology, and a team that supports each other both inside and outside the workshop.

Join a brand with history... and with a great future ahead. Join Scania!

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